EY Senior Account Support for Enablement and Execution Team in All, Argentina
Title: Senior Account Support for Enablement and Execution Team
Location: AR-All-Buenos Aires
Job Number: BUE001FS
EY is looking for a Senior Associate Account Support to be part of the Global Delivery Service.
Work with Account Managers and Coordinators to ensure engagements are managed effectively and efficiently
Understand internal and external stakeholders requirements and ensure engagement processes meet requirements.
What are you going to do?
Providing support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.
Setting up SharePoint sites for EY client engagements.
Setting up workspaces for different client engagement roles with specific levels of accesses.
User management, enrollment and site administration.
Answering functional query from client or user or EY user on behalf of client user.
Incident escalation to respective team either on behalf of client or user
Answering user queries in a timely manner to ensure SLAs are met.
Escalation of change request and defects to respective team or contact on behalf of client, team or user
Logging of calls, requests and incidents, within Service Now
Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
What do we need from you?
3-5 years of total work experience preferably in to IT production support on IT tools and applications.
Bachelors or Master’s degree, in any discipline with strong affinity towards IT tools and applications.
Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
Good exposure to tools and technology platforms.
Prior experience of working in ticketing tools.
MS Office suite (moderate to expert level) – word, excel, power point.
Able to provide functional support in good time in order to respond to critical usage requests from the business
Experience in working in a multi-cultural and team environment.
Have excellent communication skills - both written and oral.
Demonstrate capability to filter the key business requirements and to have sufficient creativity to build simple solutions in which the most important requirements are delivered to time and cost.
Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
Demonstrate strong interpersonal and analytical skills.
Demonstrate an eye for detail.
Demonstrated team management and coaching capabilities
Be flexible and willing to adjust responsibilities to align with developing business needs.
Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.
Shift : Monday to Friday 9-6PM
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.