EY Experience Management Assistant Director - Northeast Risk Advisory in Chicago, Illinois

Title: Experience Management Assistant Director - Northeast Risk Advisory

Location: US-IL-Chicago

Job Number: CHI006IV

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Job Summary:

As Experience Management Assistant Director, you'll be responsible for the staffing functions for a cluster within a region, or an entire region. You'll provide guidance and recommendations on the utilization of region resources. You'll also align resources to meet the strategic plan of both the region and the firm, as well as analyze operational results, and help develop staff. This position may require some travel and overtime is expected as needed.

Key Responsibilities:

  • Help provide strategic planning details and analyses, to develop the region's annual fiscal plan.

  • Participate in the forecasting process, to help experience management teams, best utilize their resource support.

  • Identify improvement to the continuous experience management process, and develop and share leading practices across regions.

  • May discuss client staffing requirements with senior leaders, and better understand specific engagement needs.

  • May work with cross-functional teams to help with resource needs. This could involve: assigning counselors to resource analysts, selecting instructors for sponsored training programs, and managing the on-boarding needs of interns, staff hires and employees transferred to other positions.

  • May participate in campus recruiting events and office visits.

  • Manage the assignments of resource analysts, and report on their progress to region leaders.

  • Manage day-to-day operational activities of resource analysts.

  • Help resource analysts come up with alternative approaches to staffing issues.

  • Supervise experience management teams within the region, and manage their performance.

  • Train resource analysts on the scheduling tool, as well as on region policies and procedures.

  • Delegates projects/tasks as appropriate, to enhance development opportunities.

To qualify, candidates must have:

  • Bachelor's degree, or equivalent work experience.

  • A minimum of 8-10 years of work experience.

  • Experience in a professional services firm desirable.

  • Strong project management and supervisory skills.

  • Adaptable to changing environments.

  • Excellent communication skills.

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.