EY EY Help HR Coordinator - Global - TSS - 4 Months FTC - Birmingham in England, United Kingdom

Title: EY Help HR Coordinator - Global - TSS - 4 Months FTC - Birmingham

Location: GB-England-Birmingham

Job Number: BIR001I6


Efficient and effective processing of all Maternity and Absence management administration by following specified procedural and service guidelines. Monitoring of employee work permits and processing of all work permit extensions ensuring that work permits are valid and in place where required.

Support of EY Help HR call and email activity along with ad hoc support to Redundancy and Compromise processes when required.


Experience & Qualifications:

  • Previous administration ideally within a service delivery and team environment

  • Attention to detail and focused upon accuracy and quality.

  • Able to work to and enhance prescribed HR procedures.

  • Knowledge of operational HR systems

  • Qualified to GCSE level or equivalent

  • CPP or interest in achieving.


  • Deliver excellent service in line with HR processes and ensure service level agreements are achieved.

  • Case management of all administration relating to Maternity and Absence during service including the production of internal communications and updating of HR systems.

  • Record changes to salary and work arrangements accurately on the HR system.

  • Process all work permit extension applications during service including the sending of internal communications regarding costs to the business.

  • Updating and monitoring One Global System (OGS) for all work permit expiry dates and extension dates.

  • Action weekly and monthly reports as required.

  • Conclude or re-direct queries initiated in the EY Help HR team that require further administration/transactions. Ensure satisfactory closure of issues that develop into cases.

  • Liaise with the Payroll & Benefits team to ensure consistency of processing and eradication of errors.

  • Maintain an up to date knowledge of current EY HR policy and process developments.

  • Ensure compliance with the firms’ policies, best HR practice and employment legislation at all times.

  • Propose changes to procedures, documentation and standard letters as part of the continuous improvement initiative and action agreed changes on the Procedural Toolkit.

  • Provide ad hoc support to Redundancy and Compromise processes which will include monitoring of team mailbox as well as processing and checking calculations with high attention to detail and accuracy.

  • Provide ad hoc support to EY Help HR Advisors by managing basic generalist HR calls and emails, taking ownership and escalating where necessary.

Typical Activities:

  • Accurate and efficient processing of HR requests in accordance with agreed key performance indicators.

  • Co-ordination of all information for the accurate and timely processing of all HR activity ensuring payments and employee records are correct.

  • Consideration of requests in accordance with the firm’ policies. Re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.

  • Dealing with payroll queries generated via the payroll audit reports.

  • Action relevant housekeeping reports to ensure accuracy of data on HR systems, and to take appropriate actions identified within reports.

  • Development of professional working relationships with HR Business Partners and key operational customers of the HRSSC.

  • Satisfactory conclusion of all EY Help HR calls and email activity within the prescribed timescale.

  • Committing to own personal development plan and completion of appropriate learning and development activities to ensure capability and skills are current.

  • Identification of process issues and problems to Manager or Coach to ensure continuous improvement within the HRSSC.

  • Contribute to wider HRSSC and HR projects and initiatives.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.