EY Assistant Manager in Karnataka, India

Title: Assistant Manager

Location: IN-Karnataka-Bangalore

Job Number: IND009D4

Job Summary:

Global Delivery Services (GDS) Enablement Services Transformation is part of our GDS Enablement Services Delivery which provides services ranging from Finance and HR to Risk Management, IT, Creative Services and Global Markets. The Transformation team provides services to GDS Client Services which supports Assurance, Advisory, Tax, TAS and EY Knowledge. GDS Enablement Services and EDS Client Services are an important component of EY’s Vision 2020 strategy, and has an ever increasing shared services footprint across the world, including five locations in India (Bangalore, Gurgaon, Chennai and Kerala), and in Argentina, China, Poland and the Philippines.

Business Controls and Compliance (BC&C) is an independent and objective assurance review function within EY Global Delivery Services (GDS). BC&C is guided by a philosophy of adding value to improve the operations of the EY GDS. BC&C assists GDS in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of the organization's risk management and internal control.

This is a senior position and will play a leading role driving Business Compliance & Controls review across assigned Service Function / Service Line – by working with our stakeholders in a GDS location. This role requires strong working relationship with Business Controls & Compliance Global Leader, local Service Excellence Leader for GDS Enablement Services and RMS/BCS/Markets to coordinate the necessary annual review plan to enable superior operational and business outcome. This role reports to Global Lead, Business Controls and Compliance.

Purpose of the Job:

  • Independently perform process audits at GDS locations.

  • Communicate and reports control issues, non-compliance, process gaps through audits.

  • Ensure that all audits are carried out in accordance with the global audit methodology, report control & process gaps, updates as necessary on timely basis.

  • Train team members on audit procedures through cross training initiative, share best practices.

  • Collate and analyse performance data and charts against defined internal controls.

  • Present monthly, audit findings to operations with various reports and presentations, perform root cause analysis, identify gaps and propose process improvement projects.

  • Participate & present audit reports with senior stakeholders.

  • Identify ongoing issues that affect the process and support implementation of process controls.

  • Identify opportunities to share/adopt process standardization across GDS centers.

  • Communicate with external contacts and internal personnel to resolve open issues/recommendations.

  • Analyse audit and survey reports, identify gaps and suggest process improvements and automation.

People Responsibilities :

  • Assist in the management of work through efficient utilization.

  • Provide opportunity to others, share best practices, develop self and team members.

  • Contribute ideas/opinions to the team and listen/respond to other team members' views.

  • Appreciate others work & encourage positive mind-set.

  • Use technology to continually learn, share knowledge with team members, and enhance service delivery.

  • Demonstrate professionalism, competence and clarity of communication when dealing with the clients and leadership.

  • Conduct performance reviews of the staff.

Technical Skills Requirements:

  • Questioning & probing skills.

  • Knowledge of testing procedures, inspection and sampling technique is essential.

  • Audit expertise & understanding on risk assessment & management.

  • Should have audit expertise in reviewing internal controls and compliance for transaction processing and reporting processes.

  • Bachelor’s/Master’s Degree or CA/ICWA intermediate with minimum 4-5 years of experience.

  • Exposure to Internal control audits, risk assessment is must.

Additional Responsibilities:

  • Be task orientated and proven ability to produce quality work on a regular basis, to a consistently high standard.

  • Work with the leadership team to ensure key objectives and initiatives are reflected in communication plans and activities.

  • Drive and deliver the agreed audits/initiative

  • Should be proficient in Excel/Word skills, including presentational aspects, including pivot tables etc.

  • Be able to work in a rapidly changing environment.

  • Ability to work on own initiative and as a part of a team.

  • A strong team player who is comfortable working collaboratively and directionally as required.

Other Requirements:

  • This role might require local travel where GDS ES operations are involved.


Job Requirements:


  • Professional qualification CA/CPA and or CIA.

  • Bachelor degree in Commerce, Accounts.


  • At least 5 years of strong working experience in managing and executing audits.

  • Deep functional knowledge of key BPO process such as F&A, HR and Procurement capability.

  • Strong working knowledge of major ERP such as SAP, Oracle.

  • Deep auditing skills gained in a BPO environment.

  • Exposed to drive results from team on a stretching target.

  • Excellent track record of stakeholder management.

  • Experience managing diversified audit team.

  • Change management.

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job)

  • Internal audit certification