EY Associate (EMEIA Mobbility) in Kerala, India
Title: Associate (EMEIA Mobbility)
Job Number: GSS00444
People Shared Services (PSS) is a core service line within the Global Shared Services organization, providing multiple HR support services including recruitment support, on - boarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.
PSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centres in Dalian, China; Kerala, India and Wroclaw, Poland.
The PSS Associate is responsible for completing assigned HR functional transaction or work activities of learning admin data administration in accordance with the established policies, procedures and service level agreements of GSS whilst building positive and productive relationships with customer representatives.
Essential Functions of the Job:
Ø Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ø Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ø Ensure all new process updates are incorporated while processing transactions
Ø Respond to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Ø Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Ø Responds to emails and enquires in a timely manner
Ø Prepares and contributes to reporting as directed
Actively participates and completes the performance management and development plan activities.
Identify potential areas for process improvements and makes recommendations to Supervisor
Ø Assists with GSS initiatives and other projects as assigned
Ø Ensures GSS organizational policies and processes are followed
Knowledge and Skills Requirements:
Good communication, interpersonal skills and customer orientation; works effectively with others
Command of spoken and written English
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Good keyboarding and data entry skills