EY Infrastructure Engineer – Analytics & BI Services in Kerala, India

Title: Infrastructure Engineer – Analytics & BI Services

Location: IN-Kerala-Trivandrum

Job Number: GSS004FH

Infrastructure Engineer

The candidate should have experience and expertise to mobilize, motivate, influence technical business proposals for analytics solutions involving product roadmaps, upgrades, application performance, high-availability and disaster recovery solutions.

Candidate has responsibilities within a team of L3/L4 to support various application platform services across a range of business portfolios. This individual will support the end-to-end operations of services under their remit including but not limited to 24x7 coverage, L3 break/fix support, service roadmaps and standards, vendor management, and budget input.

The candidate is expected to drive P1S1 calls/weekend support, to resolve an incident to closure.

Other responsibilities include ensuring stability for application platforms and/or services under their responsibility including resolution of incidents and problems, maintenance and support, application platform change control, and automation of processes and procedures.

The candidate should completely understand all the underlying technologies and integration points of a Solution. He should be able to work both as a hands on technical resource and a Solution Architect.

Certifications preferred:

  • MS AZURE, Hadoop, Security etc

Essential Functions of the Job:

  • Selects appropriately from applicable standards, methods, tools and applications and use accordingly.

  • Ability to work well within a multi-disciplinary team structure, but also independently

  • Ability to work with 3rd party vendors (i.e. Microsoft) for escalation of issues

  • Demonstrates analytical and systematic approach to problem solving.

  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

  • Is able to plan, schedule and monitor work activities in order to meet time and quality targets.

  • Is able to absorb rapidly new technical information, business acumen, and apply it effectively.

  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.

  • Ability to make key decisions as they relate to service disruptions and problems

  • Ability to work with 3rd party vendors for escalation issues

  • Ability to plan, schedule and monitor work activities in order to meet time and quality targets

  • Ability to rapidly absorb new technical information, business acumen, and apply it effectively

  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities

  • Outstanding management, interpersonal, communication, and organizational skills

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

  • Ability to perform analysis of metrics, data, and key performance indicators (KPI) for the purpose of making decisions around staffing, capacity, and processes

Analytical/Decision Making Responsibilities:

  • Selects appropriately from applicable standards, methods, tools and applications and use accordingly.

  • Ability to work well within a multi-disciplinary team structure, but also independently

  • Ability to work with 3rd party vendors (i.e. Microsoft) for escalation of issues

  • Demonstrates analytical and systematic approach to problem solving.

  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.

  • Is able to plan, schedule and monitor work activities in order to meet time and quality targets.

  • Is able to absorb rapidly new technical information, business acumen, and apply it effectively.

  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.

  • Ability to make key decisions as they relate to service disruptions and problems

  • Ability to work with 3rd party vendors for escalation issues

  • Ability to plan, schedule and monitor work activities in order to meet time and quality targets

  • Ability to rapidly absorb new technical information, business acumen, and apply it effectively

  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities

  • Outstanding management, interpersonal, communication, and organizational skills

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

  • Ability to perform analysis of metrics, data, and key performance indicators (KPI) for the purpose of making decisions around staffing, capacity, and processes

Qualifications:

Knowledge and Skills Requirements:

Required technical experience & qualifications:

  • Experience in MS Azure Stream Analytics, IoT hub components, Active Directory: 1 year

  • Cloud computing technologies, business drivers, and emerging computing trends: 3 years

  • Experience in architecture, design, implementation, and/or support of highly distributed applications: 5 years

  • Experience in Data warehousing including clustered SQL servers, Azure Data Lake, HDInsight, and Apache Spark: 1 year

  • Experience in MS Azure IaaS, PaaS, SaaS: 3 years

  • Prior work experience as a Linux engineer along with strong knowledge on Windows systems as well .

  • Minimum 4 years or more working as Hadoop Administrator ( Hortonworks Hadoop preferred )

  • Strong Experience in Data warehousing including clustered HDInsight, and Apache Spark

  • Powershell scripting experience and knowledge

  • Puppet hands on knowledge

  • Demonstrable advanced knowledge of operating systems and dependent platforms such as IIS, Tomcat.

  • Demonstrable advanced knowledge of integration of such products in an enterprise environment

  • Understanding of various application, authentication and encryption protocols i.e. SSL, SOAP, LDAP, etc.

  • In depth understanding of networking/LAN/WAN/DMZ concepts

  • Experience integrating internal and public/ internet facing applications

  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc. Use of network tracing tools such as Fiddler, Wireshark , IIS logs.

  • Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments

  • General understanding of various IT security concepts as they relate to production environments.

Desired technical experience & qualifications:

  • Experience implementing and supporting products on private/hybrid cloud

  • Demonstrable advanced knowledge of key analytical products such as Spotfire, Tableau, IBM SPSS,

  • Conceptual understanding of peripheral hardware such as load balancers, WAN optimizers, etc.

  • Experience with performance monitoring tools and analysis i.e. MS PerfMon, HP Openview

  • Conceptual understanding of networking hardware (switches, routers, etc.)

  • Experience working with Team Foundation Server (TFS)

Supervision Responsibilities:

  • This position does not have supervisory responsibilities

Other Requirements:

  • Participate in a fixed shift pattern/on-call rotation as needed

  • Flexibility in scheduling with a willingness to work extra non-standard hours on occasion

  • Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently

  • Strong interpersonal and verbal and written communication skills

  • Ability to meet agreed deadlines, with demonstrable productivity

Education:

  • Degree in Computer Science or related discipline or equivalent work experience

  • Fluent in English language – written and verbal

Experience:

  • 12 plus years of demonstrated experience in various aspects of technology infrastructure design and implementation, and/or support. Very strong people skills, proven problem management and operational excellence through automation/scripting.

Certification Requirements:

  • Either have or be working towards ITIL foundations certification

  • Vendor or industry standard certifications in applicable specialty or related technology areas desirable.