EY Talent Services_HR Contact Center_Associate in Kerala, India

Title: Talent ServicesHR Contact CenterAssociate

Location: IN-Kerala-Trivandrum

Job Number: IND009ML

As a Team member in the Talent Services HR Ops Support team you will be responsible for HR Operational support activities.

Client responsibilities

  • Respond to employee requests & queries through email/telephone as part of the HR Helpdesk support.

  • Work on other HR operational support activities.

  • Completing all assignments & ensuring quality keeping the timeliness.

People responsibilities

  • Contribute individually, being a role model to others

  • Coach and mentor junior peers when called upon to do so

  • Understand and follow workplace policies and procedures

Qualifications:

Skills Requirements

  • Mandatory Arabic skills

  • Graduate/Postgraduate in any discipline

  • 1- 3 yrs experience preferably in an HR Helpdesk role

  • Should be Proficient in MS office suite (MS Excel) & Analytical skills

  • Strong communication skills

  • High attention to detail, clarity

  • Client serving mind set.

  • Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments.

  • Experience with HR Contact Centre shared services would be an added advantage