EY IT Onsite Technical Support Specialist in Salt Lake City, Utah

Title: IT Onsite Technical Support Specialist

Location: US-UT-Salt Lake City

Job Number: SAL000GW

The IT Services On-site support specialist will perform multiple technology support activities in providing end-user support to Firm personnel. This selected candidate will have demonstrated ability to prioritize tasks, working with multiple software and hardware technologies, in a fast paced environment. The support specialist will also provide client-site support, sometimes involving complex connectivity issues and often working with client IT.

This position would be based in downtown Salt Lake City with remote support to other offices when necessary.

Qualifications:

The IT Services On-site support specialist will perform multiple technology support activities in providing end-user support to Firm personnel. This selected candidate will have demonstrated ability to prioritize tasks, working with multiple software and hardware technologies, in a fast paced environment. The support specialist will also provide client-site support, sometimes involving complex connectivity issues and often working with client IT.

This position would be based in downtown Salt Lake City with remote support to other offices when necessary.

Essential Functions of the Job:

  • Regular shift with overtime when needed.

  • Flexibility to travel local or domestic when needed.

  • Resolve IT incidents associated with firm-standard and nonstandard software/hardware. All requests must be attended to within 4 hours. Metrics are tracked and measured against performance.

  • Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).

  • Assist with provisioning and de-provisioning processes, which includes setting up of hardware/software for new hires, and receiving hardware from separating employees.

  • Perform asset management activities (procurement, inventory, tracking, distribution, packing and receiving boxes, etc.) in accordance with firm policy and IT Service processes.

  • Assist with event support off-site for firm sponsored functions/meetings.

  • Assist with IT tasks related to office moves, build outs and relocations.

  • Operate as "remote hands" for other IT functions, such as Telecommunications and Network Infrastructure.

  • Maintain a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents.

  • Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

  • Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.

To qualify, candidates must have:

  • A bachelor's degree in Computer Science or a related discipline; or equivalent work experience

  • Approximately 2-4 years of experience in technology support with working knowledge of a functional specialty

  • Strong interpersonal, organizational, and time management skills

  • Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.

  • Demonstrated ability to prioritize incidents being worked on and communicate those priorities to end users as necessary.

  • Experience with supporting mobile applications, Windows 7, Windows 10, MS Outlook/Lync, and MACs preferred.

  • Excellent written and verbal communication skills in English. Feel comfortable with presenting between a small to large audience.

  • Must have customer service experience (such as retail or service industry)

  • Must have available transportation to travel locally when needed