EY Mobile Infrastructure Engineer in Secaucus, New Jersey
Title: Mobile Infrastructure Engineer
Job Number: SEC001AY
Join EY’s Mobile Platform Services function as a mobile infrastructure engineer. This position will be responsible for the delivery and lifecycle management of the mobile platform that deliver key business applications. The successful candidate will be responsible for researching, testing and designing new solutions that can be implemented as part of an ongoing mobile program. The program’s aim is to add business benefit by increasing mobile functionality across all major mobile platforms & devices.
Engineer technical deliverables on moderate to large size Infrastructure Engineering or
Client projects reporting directly to assigned Project Manager, or staff resource responsible for completing assigned deliverables on large scale global projects reporting directly to the Infrastructure Engineering Technical/Team Lead.
Provide Consultancy expertise and Business Case Estimates, as requested.
Responsible for producing Infrastructure Engineering deliverables meeting or exceeding established benchmarks for quality and performance in accordance with the project timeline.
Responsible for translating detailed Requirements and Design and Solution Architecture deliverables into detailed design specifications.
Responsible for maintaining effective and consistent communication within your team, with engineering peers, and the resources in other IT groups.
Proactively raise issues to Technical, Team and Group Leads when necessary.
Provides Level 4 support to Operations in the field of expertise.
Essential Functions of the Job:
Develop and deliver infrastructure systems on project basis.
Lead global Standard Technology exercises in accordance with Enterprise Architecture methodologies.
Identify problems and opportunities in relation to relevant EY policies and procedures.
Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
Provide support and documentation to assist in sustaining the project during the transition to production.
Provide feedback regarding engineering methodologies, standards and leading practices.Identifies potential points of contention for missed activities and notify project leadership of situation and remediation plan.
Provides input to Project Manager or Technical Lead related to responsible technology
Develop presentations that have clarity and impact.
Produce accurate, brief and clearly written documents tailored to audience needs and expectations.
Minimizes technical exposure and risk on projects.
Work closely with:
Customer Portfolio Team to enable the business through technology.
Strategy & Architecture to define and conform to global technology standards.
Infrastructure Engineering Team/Group Leads to understand strategic goals/objectives and translate into actionable plans.
Infrastructure Engineering Team/Group Leads to successfully implement, use, and monitor BSC initiatives.
Solutions Delivery to build solutions as part of end-to-end projects.
Operations managers to effectively and efficiently support the project during the warranty period.
Analytical/Decision Making Responsibilities:
Sound judgment in assessing impact of incidents (scale, user interference, etc..) and ensuring correct action is taken
Managing the vendor - ensuring vendor involvement /presence – especially during high priority incidents.
Knowledge and Skills Requirements:
Technical knowledge of the following mobile and messaging technologies. (Citrix XenMobile, Microsoft InTune, BlackBerry and Good mobility solution, Microsoft Office365, Microsoft Exchange 2010/2013, Active Directory, )
A deep understanding of mobile security and management including MAM, MDM and EMM
A knowledge and keen interest in mobile technologies in general.
A basic knowledge of iOS and Android application development would be an advantage.
Detailed and practical knowledge of ITILv3 service management frameworkMust be able to communicate fluently in English, both written and verbal, presentation skills essential.
Cultural awareness and a global mind-set
Ability to build relationships across several technology teams and vendors, to establish a network of critical stakeholders allowing the delivery of projects, changes and other L3 work.
Will be required to act as a point of escalation and coordinate support teams and resources during out of office hours for high priority, high severity incidents.
May be required to implement changes to production systems during planned maintenance windows
Some intercontinental travel may be required
Computer Science degree or related discipline or equivalent work experience required
Minimum of 7-10 years of IT experience IT technical support or an equivalent function
Experience working within a global ITIL v3 Service Management Framework
Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.