Title: Groove Specialist- Foundation Services
Groove Specialist- Foundation Services
The Groove specialist is a challenging position inside Ernst and Young Global IT Services that offers exposure to many functions and the opportunity to participate in shaping the future of EY IT systems. You will be technical expert accountable and responsible for supporting and maintaining Groove Virtual Office server infrastructure availability.
You will perform systems operations across complex global environment and provide consultation to other teams within Ernst and Young including, but not limited to, architecture, development, and project management. Day to day work will include troubleshooting issues, deployment of applications on the Groove Virtual Office server platform, documentation, and consultation to other teams.
► 3rd Level Support - Incident troubleshooting, analysis and resolution beyond 1st, 2nd level, consultant to other IT functions in terms of using production Groove environment
► Application Integration - includes identifying dependencies and pre-requisites for the solution and validating non-functional attributes of the system design.
► Infrastructure Integration - integrate new services based on system designs, participate in automation, consolidation, centralization projects
► Should have good people management skills with ability to lead and motivate the team
► Conduct performance reviews and contribute to performance feedback for all levels of staff
► Contribute to people initiatives including recruiting, retaining and training
► Understand and follow workplace policies and procedures
► Ability to act very independently
► Flexible to multiple demands with the ability to shift priorities.
► Ability to troubleshoot, Analyze, and provide solutions to complex issues within an enterprise environment.
► At least 5 years of experience in complex Windows and IIS environments
► Advanced experience in Windows 2003 Network OS Administration (installation, configuration, monitoring, upgrade)
► Strong analytical and troubleshooting skills
► While this job does not involve direct networking administration, it does require a good understanding of how Firewalls, Load Balancers and other enterprise network technologies work
► English language skills - excellent written and verbal
► Understanding of http/s, SSL, Microsoft IIS configuration, networking protocols
► Understanding of LDAP and Microsoft Active Directory
► Performance monitoring and capacity analysis
► Desirable knowledge in Groove administration
► Understanding of relational databases, specifically MS SQL Server to create basic queries
· MCSE (optional)
· ITIL Foundation
Who we are
At Ernst & Young, we support you in achieving your unique potential wherever you are in the world - both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal life. At Ernst & Young, we know it's your point of view, energy and enthusiasm that make the difference.