EY Community Implementation Lead in Argentina

Title: Community Implementation Lead

Location: Argentina

Job Number: ARG00124

Ernst &Young is now EY. At EY we care about YOUR success because ours

depends on it.


commitment to building a better business world is not just a goal. It is a

purpose. It is our very reason to exist as an organization.


Delivery Services (GDS) consists of various service delivery centers from which

our Client Service and Enablement Services teams operate to deliver strategic

support to our EY member firms. GDS is a vibrant organization that is

constantly growing and expanding its base, services and competencies.

Job Summary:

The Domain Community Implementation Lead manages highly

complex solution implementation projects on behalf of aligned domains and works

closely with the domain knowledge team, including Knowledge Managers, Knowledge

Leaders and others. This position advises

and oversees the effective implementation of knowledge and collaboration

solutions within a specific domain. Viewed

as the subject matter expert, this position promotes best collaboration

practices, robust and sustainable collaboration sites using EY preferred

solutions and input into and consistent application of methods and


This position manages the Community Advisors aligned to

that domain.

Essential Functions of the Job:

  • Collaborateclosely with Knowledge Managers and Leaders to provide deep subject matter expertise and agilesolutions to solve clients business needs

  • Work with the domainknowledge team to support account, pursuit, industry or sector teams toidentify and define business needs and recommend appropriate solutions thatwill enable greater collaboration and knowledge-sharing.

  • Lead complex implementationprojects to support sustainable domain adoption of new platforms and solutionsthrough use of consistent methods and approaches

  • Promote bestpractices and the use of EY preferred knowledge and collaboration solutions andadherence to implementation methods and standards (social collaboration,responsible use, design, configuration etc)

  • Lead the CommunityImplementation (Domain) team and effectively execute all related peopleprocesses for domain-aligned Community Advisors including recruitment, peoplemanagement, coaching, mentoring and counselling.

  • Responsiblefor quality of work delivered by the Community Implementation (Domain) team, assignswork and monitors team and individual workload

  • May overseesignificant portions (domain-aligned) of major or highly complex implementationprograms, i.e. Home Sites

  • Consult on/presentrecommendations to senior leadership on solutions and influence final decisions

  • Build andmaintain productive relationships with the domain knowledge team and relevant domainbusiness stakeholders

  • Capture domainbusiness needs and user feedback to ensure continuous improvement of ourprocesses, platforms, solutions and level of practitioner engagement

  • Build, developand maintain a strong understanding of the issues, needs and challenges forcommunities within the domain. Shareknowledge with Community Advisors to support understanding and relevance todomain.

  • Coach, mentor andtrain Community Managers (and Knowledge Managers performing this role) toeffectively manage and sustain their communities. This will include ongoing touchpoints toreview progress, promote leading practices and share newdevelopments/techniques.

  • Identify andpromote internal and external best practices through defined processes andprograms (success stories, interviews)

  • Lead orcontribute to function-wide or cross-functional projects and initiatives.


Analytical/Decision Making Responsibilities:


Working with

the domain knowledge team, this role determines collaboration activities (and

processes) required to achieve domain business objectives



complex to highly complex projects that require the ability to create and

implement timelines related to project deliverables, assign tasks and follow up

on their completion and manage sponsor/customer expectations of the outcome of

the deliverable.


Adheres to all

firm policies, guidelines and standards in relation to responsible use of

collaboration platforms and solution configuration



the firm’s go-to-market strategy and service delivery models, how core business

services support business lines, and how knowledge collaboration strategies

enable exceptional client service and high performing teams.


Understands EY

Vision 2020 and Knowledge Transformation, and ensures key knowledge collaboration

strategies are aligned to them

Knowledge and Skills Requirements:



understanding of collaboration and community management best practices,

principles and supporting technologies


Expertise in

SharePoint and other collaboration technologies



project management skills and a proven track record in this area including

demonstrable knowledge and understanding of project management practices and




analytical skills to grasp complexities and perceive relationships among

problems and issues.


Ability to

think strategically and consider a broad range of factors when

solving/prioritizing issues and making decisions


Strong people

management skills (delegating, coaching, mentoring, team building)



relationship management skills (stakeholder management, negotiation, facilitation,




of the business and demonstrated commercial acumen using commercial language

that presents knowledge activities in the context of business objectives


Ability to

demonstrate strong written and oral communication skills to talk about

knowledge programs in a clear, compelling manner with a professional/executive



Strong team

player, able to work effectively as part of a cross-functional team to advance

the delivery of domain-specific knowledge goals


Proven track

record in virtual management of geographically dispersed team. Able to align a set of individuals from

different geographies and cultures around a shared set of goals and objectives


Proven ability

to multi-task in a fast-paced, global environment and to manage priorities



Proficient in

Microsoft Office Suite (Word, Excel,

PowerPoint) and Visio

Supervision Responsibilities:


Able to

operate independently to meet deadlines and adapt quickly to change.


Manages a

small, domain-aligned team that is geographically dispersed


May also

manage cross-functional project teams


Oversee multiple

projects simultaneously, responsible for individual and team delivery in a

fast-paced environment

Other Requirements:


Travel may be

required pending business and project needs


Working hours,

flexible work arrangements and time off may be limited during specific times or



Flexibility in working hours to accommodate workload

and multiple time zones as needed



Bachelor’s degree

required or equivalent experience. An

advanced degree is preferred.



10-12 years’

relevant experience including 5 years or more in a knowledge or digital

environment, professional services environment an advantage



experience managing the implementation of digital platforms and solutions

(online communities an advantage)



experience of supporting the specific domain (sector/service line) an advantage

Certification Requirements:



management certification desirable

EY, an equal employmentopportunity employer, values the diversity of our workforce and the knowledgeof our people.


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