EY Community Implementation Lead in Argentina
Title: Community Implementation Lead
Job Number: ARG00124
Ernst &Young is now EY. At EY we care about YOUR success because ours
depends on it.
commitment to building a better business world is not just a goal. It is a
purpose. It is our very reason to exist as an organization.
Delivery Services (GDS) consists of various service delivery centers from which
our Client Service and Enablement Services teams operate to deliver strategic
support to our EY member firms. GDS is a vibrant organization that is
constantly growing and expanding its base, services and competencies.
The Domain Community Implementation Lead manages highly
complex solution implementation projects on behalf of aligned domains and works
closely with the domain knowledge team, including Knowledge Managers, Knowledge
Leaders and others. This position advises
and oversees the effective implementation of knowledge and collaboration
solutions within a specific domain. Viewed
as the subject matter expert, this position promotes best collaboration
practices, robust and sustainable collaboration sites using EY preferred
solutions and input into and consistent application of methods and
This position manages the Community Advisors aligned to
Essential Functions of the Job:
Collaborateclosely with Knowledge Managers and Leaders to provide deep subject matter expertise and agilesolutions to solve clients business needs
Work with the domainknowledge team to support account, pursuit, industry or sector teams toidentify and define business needs and recommend appropriate solutions thatwill enable greater collaboration and knowledge-sharing.
Lead complex implementationprojects to support sustainable domain adoption of new platforms and solutionsthrough use of consistent methods and approaches
Promote bestpractices and the use of EY preferred knowledge and collaboration solutions andadherence to implementation methods and standards (social collaboration,responsible use, design, configuration etc)
Lead the CommunityImplementation (Domain) team and effectively execute all related peopleprocesses for domain-aligned Community Advisors including recruitment, peoplemanagement, coaching, mentoring and counselling.
Responsiblefor quality of work delivered by the Community Implementation (Domain) team, assignswork and monitors team and individual workload
May overseesignificant portions (domain-aligned) of major or highly complex implementationprograms, i.e. Home Sites
Consult on/presentrecommendations to senior leadership on solutions and influence final decisions
Build andmaintain productive relationships with the domain knowledge team and relevant domainbusiness stakeholders
Capture domainbusiness needs and user feedback to ensure continuous improvement of ourprocesses, platforms, solutions and level of practitioner engagement
Build, developand maintain a strong understanding of the issues, needs and challenges forcommunities within the domain. Shareknowledge with Community Advisors to support understanding and relevance todomain.
Coach, mentor andtrain Community Managers (and Knowledge Managers performing this role) toeffectively manage and sustain their communities. This will include ongoing touchpoints toreview progress, promote leading practices and share newdevelopments/techniques.
Identify andpromote internal and external best practices through defined processes andprograms (success stories, interviews)
Lead orcontribute to function-wide or cross-functional projects and initiatives.
Analytical/Decision Making Responsibilities:
the domain knowledge team, this role determines collaboration activities (and
processes) required to achieve domain business objectives
complex to highly complex projects that require the ability to create and
implement timelines related to project deliverables, assign tasks and follow up
on their completion and manage sponsor/customer expectations of the outcome of
Adheres to all
firm policies, guidelines and standards in relation to responsible use of
collaboration platforms and solution configuration
the firm’s go-to-market strategy and service delivery models, how core business
services support business lines, and how knowledge collaboration strategies
enable exceptional client service and high performing teams.
Vision 2020 and Knowledge Transformation, and ensures key knowledge collaboration
strategies are aligned to them
Knowledge and Skills Requirements:
understanding of collaboration and community management best practices,
principles and supporting technologies
SharePoint and other collaboration technologies
project management skills and a proven track record in this area including
demonstrable knowledge and understanding of project management practices and
analytical skills to grasp complexities and perceive relationships among
problems and issues.
think strategically and consider a broad range of factors when
solving/prioritizing issues and making decisions
management skills (delegating, coaching, mentoring, team building)
relationship management skills (stakeholder management, negotiation, facilitation,
of the business and demonstrated commercial acumen using commercial language
that presents knowledge activities in the context of business objectives
demonstrate strong written and oral communication skills to talk about
knowledge programs in a clear, compelling manner with a professional/executive
player, able to work effectively as part of a cross-functional team to advance
the delivery of domain-specific knowledge goals
record in virtual management of geographically dispersed team. Able to align a set of individuals from
different geographies and cultures around a shared set of goals and objectives
to multi-task in a fast-paced, global environment and to manage priorities
Microsoft Office Suite (Word, Excel,
PowerPoint) and Visio
operate independently to meet deadlines and adapt quickly to change.
small, domain-aligned team that is geographically dispersed
manage cross-functional project teams
projects simultaneously, responsible for individual and team delivery in a
Travel may be
required pending business and project needs
flexible work arrangements and time off may be limited during specific times or
Flexibility in working hours to accommodate workload
and multiple time zones as needed
required or equivalent experience. An
advanced degree is preferred.
relevant experience including 5 years or more in a knowledge or digital
environment, professional services environment an advantage
experience managing the implementation of digital platforms and solutions
(online communities an advantage)
experience of supporting the specific domain (sector/service line) an advantage
management certification desirable
EY, an equal employmentopportunity employer, values the diversity of our workforce and the knowledgeof our people.
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