EY IT Support Specialist in Poland
Title: IT Support Specialist
Location: PL- -Wrocław
Job Number: WRO001C5
About EY GDS
Technology is a global organization that works with our internal clients, to
provide IT support and solution to client teams, internal support functions and
global projects and programs. Over the next few years, GDS Poland will increase
the number of IT professionals in its center to develop and support EY’s
business and internal applications. These professionals include IT project
managers, business analysts, software architects, infrastructure engineers.
Technology team maintains and enhances EY’s IT infrastructure and works for our
internal clients across the globe. You will work with EY locations, supporting
our service lines and key business processes or be part a dedicated IT team
handling cross-organizational initiatives and transformational projects.
Your key responsibilities
Assists with the deployment ofhardware and software to end users (including the installation, configurationand testing of more complex firm hardware)
Assists with provisioning anddeprovisioning processing, including setting up of hardware/software for newhires, and receiving hardware from separating employees
Assists with (or coordinates) therepair of end user hardware and the reinstallation of software as necessary toresolve end user incidents
Resolves incidents associated withfirm-standard end user software and hardware, including mobile/hand-heldtechnologies Identify sources and trends of technical problems to preventfuture occurrences
Under minimal supervision, providesafter-hours service for escalated issues from the Service Desk or supervisor
Performs asset management activities(procurement, receipt, inventory, tracking, distribution, etc) in accordancewith firm policy and IT Service process
Assists with off-site support for firmsponsored functions/meetings
Performs asset managementresponsibilities as assigned by supervisor
Assists with IT tasks related tooffice moves, buildouts and relocations
Operates as “remote hands” for otherIT functions, such as Telecommunications and Hosting
Maintains a thorough understanding ofIT Services’ organization and service offerings in order to identify how bestto address end user technology needs and incidents
To qualify for the role you musthave
Degree at universitylevel
Englishlanguage skills - excellent written and verbal communication
Experience inend user technology support
Experiencewith Windows 7, Windows 10
Experiencewith hardwarware (laptops parts replacement, local phones support)
Strong analytical skills are requiredto address end-user incidents escalated from the service desk or offered by enduser on walk-up issues
Abilityto prioritize incidents being worked on and communicate those priorities to endusers as necessary
Excellent communication,interpersonal, organizational, and time management skills
Excellent customer service attitude
Ability to work effectively with alllevels of end users and IT stuff
Who we look for?
We love working with people who are passionate about their job and
have amazing skills in their area a think that: you’re an expert in the field
with highly developed business and interpersonal skills, you’re always ready to
face new professional challenges, you’re a person with a great sense of humor
and you’re open to cross-border experiences; it’s a role for you.
What EY GDS offers?
Contact ofemployment for 6 months
Work inprestigious, stable company
Ifyou feel that the role suits your personal goals and career path, please sendus your current resume.
Join us in building a betterworking world. Apply now.