EY Senior Systems Administrator (Manager Rank) Based in Luxembourg in All, Luxembourg

Senior Systems Administrator (Manager Rank) Based in Luxembourg

Core Business Services

Requisition # ALL0027S

Post Date Jun 27, 2018

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Job Summary:

The Senior Systems Administrator is responsible for installation, support, administration and maintenance/optimization of local IT Infrastructure and Applications.

Essential Functions of the Job:

Engineering and Provisioning

  • Engineering of solutions for various local project and operational needs.

  • Install, configure, maintain and perform administrative tasks on IT infrastructure and business applications.

  • Research and recommend innovative, and where possible automated approaches for system administration tasks.

Operations and Support

  • Manage and operate the local datacenter facilities and associated Hardware and Software

  • Perform daily system and security monitoring and verify the integrity and availability of all systems and key processes.

  • Manage daily backup operations, ensuring data retention and integrity requirements are met.

  • Perform regular data management tasks such as provisioning Network shares and Quotas.

  • Supervise correct operation of automated identity and access management.

  • Provide Tier II and III support. Investigate and troubleshoot issues escalated from on-site services and application support teams.

  • Provide support and coordinate changes with global application and infrastructure teams.

  • Other technical support tasks as assigned.

Maintenance

  • Upgrade and configure firmware, operating systems, and software and business applications.

  • Maintain operational, configuration, and other procedures and documentation.

  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Administration

  • Day to day management, guidance and oversight of a multi-functional team responsible for Data centers

  • Manage scope, documenting pro's / con's, benefits, implications and recommendations for review/approval by Leadership Team

  • Ensure full and correct time capture on a weekly basis for all project and administration work to allow effective top level reporting

Analytical/Decision Making Responsibilities:

  • Strong analytical ability in supported core technologies for large user bases

  • Broad range of work, sometimes complex and non-routine, in variety of environments

  • Interactions with various levels if IT and client serving teams.

  • Ability to drive issues to closure and work well within a deadline-driven environment.

  • Experience in Continuous Integration and delivery process.

  • Excellent English language skills (verbal and written)

  • Excellent people skills

  • Excellent awareness of different cultures and working practices across the regions

  • Proven experience in managing diverse and geographically dispersed teams

  • Good presentation skills with ability to present material clearly and concisely to senior and/or executive management

  • Good understanding of Incident, Problem, Change and Availability processes.

Knowledge and Skills Requirements:

  • Excellent technology troubleshooting skills.

  • Familiar with ITIL methodology, especially Incident and Change management.

  • Proven knowledge in: IT and Network concepts, VMWare and virtualization technologies, Microsoft Solutions such as Windows Operating Systems, Active Directory, SQL Server, Exchange server.

  • Lotus notes experience especially as Domino Administrator is an asset.

  • Curious, passionate for IT and self-learner

Soft skills

  • Fluent in skills in speech and writing ( English, German, & French)

  • Communicative personality.

  • Strong teamwork and collaboration skills.

  • Excellent documentation skills.

  • Self-supporting and independent attitude.

  • Stress resilient, flexible, has team spirit and is solution oriented

Other Requirements:

You may be required to work outside of the normal working hours in your time zone in order to partner with other IT Services staff globally. This role may also include travel, both domestic and international.

Job Requirements

Education:

  • A degree in Computer Science/Management or a related discipline, plus an industry accreditation or equivalent work experience.

  • Experience will be considered in lieu of degree

  • Experience in a position of IT System Administrator in a large enterprise.