EY Background Investigations - Administrative Lead in Alpharetta, Georgia
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Administrative Lead works within a workstream of the US Talent Shared Services (TSS) Center. The Administrative Lead processes and reviews complex transactions, evaluates and improves processes, provides guidance and training to less experienced and new team members, and contributes to projects as needed.
The opportunity is for the Background Investigations team.
Your key responsibilities
Essential Functions of the job
Manage tasks and activities in a timely manner and accountable for desired outcomes with limited supervision
Prepare and/or generate reporting using Excel and other firm standard software
Develop and manage client relationships and expectations
Perform specialized and complex tasks and contribute to projects
Manage escalations in a timely manner
Train, share knowledge, and act as a role model for junior TSS team members
Provide back-up support to TSS Operations Analyst Associates (OAAs) as needed
Identify and share process improvement ideas with TSS leadership and implement approved process improvements
Proactively communicate questions and concerns with TSS leadership and clients
Analytical/Decision Making Responsibilities
Demonstrate analytical skills, effective problem solving, and decision making in daily operations
Use analytical discoveries to improve the client experience
Follow through on commitments and accept ownership of results
Skills and attributes for success
To qualify for the role you must have
Knowledge and Skills Requirements
Understand the expectations of clients and deliver exceptional client service
Excellent interpersonal, communication (verbal and written) and collaboration skills
Demonstrate advanced proficiency with Firm standard technology including Microsoft Excel, Word, PowerPoint, Outlook, Success Factors, and other related applications
Ability to prioritize workload, complete multiple tasks simultaneously, meet deadlines, and function independently while exercising sound judgment
Interact effectively and maintain a positive demeanor in a fast-paced environment while demonstrating tact and diplomacy
Highly skilled attention to detail and self-assurance of quality of work performed and/or reviewed
Demonstrate strong teaming, relationship building, and organizational skills
Take initiative on new opportunities and follow through on current commitments
Perform duties and responsibilities with limited supervision from department Supervisor in accordance with department policies, procedures and service level agreements
Exercise a high degree of independence and autonomy
Provide training and coaching to junior team members
Develop and maintain effective working relationships within the US TSS and with key operational contacts; support an environment that promotes effective teamwork and collaboration
Working hours, flexible work arrangements, and time off may be limited during specific times due to business demands
Overtime must be approved in advance
Ideally, you’ll also have
High school diploma or equivalent work experience required
Bachelor’s degree preferred
1-3 years of related work experience
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at firstname.lastname@example.org .