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EY Service Adoption - Site/Online Leader in Alpharetta, Georgia

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

In our globalizing economy, the availability of skills and expertise is becoming more and more distributed. Within the End User Technology Experience (EUTX) team, we enable EY people to meet the increasing pace of business by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

The opportunity

Join our IT Service Adoption (SA) Marketing and Communications team and help support the technology transformation and service adoption that support and enable our global organization and clients.

The Change Leader – Online will direct a team of consultants and professionals building and supporting an enterprise-facing site supporting awareness and adoption of company-facing technology platforms and services, such as Microsoft M365. This is a new team and the site is early in its development. A successful leader will bring experience in architecture (Modern SharePoint), end user experience, communications and online content standards and development, search, and iterative and scalable site strategy and operations, from launch to maturity.

The Lead will create team processes and build and maintain engagement through project challenges including quick pace, a complex stakeholder map, and continuing evolution of the overall SA operational model to reflect and support dramatically increased scope and scale.

The role requires an understanding of site development and operations, online content strategy and development, end user experience including content search and feedback, resource and capacity management, and project delivery including driving, reporting and enhancing operations. Stakeholder management is also essential across SA, technology domains, UX, brand and executive leadership.

This is a non-client facing role without chargeability requirements.

Great flexibility to work from a home office with limited travel.

This role is generally guided by the EUTX Service Adoption Global Lead.

Your key responsibilities

The Change Leader – Site/Online will be responsible for the productivity and performance of this team, and its successful operations:

  • Developing site launch structure and content (MVP) and strategy for expansion

  • Aligning stakeholders across Service Adoption, End User Technology (EUTX) and EY technology leadership

  • Defining site operational model, support processes, and service levels

  • Partnering with IT product managers to create and maintain site content tailored to the needs of end users, including responsive, high-quality written text and designed assets

  • Leveraging strong relationships with IT project & content team, brand owners, and subject experts in UX, SharePoint and analytics

  • Driving collaboration with other IT site and service owners across the EY technology estate

  • Identifying and implementing best practices, including creative merchandising and showcases, end user segmentation, site search and enterprise SEO, and robust measurement and feedback design Personal accountability for launching, developing and sustaining a central site for enterprise-wide, business-critical technology programs

  • Interactions

  • Build and maintain effective working networks of resources in SA, EUTX and EY

  • Work productively in a matrix organization spread across the globe

  • Program Management and Continuous Improvement

  • Manage capacity, execution, engagement, and best practices, including team standards and toolkit

  • Develop clear processes, efficient approvals, feedback loops and dashboard reporting for project stakeholders (e.g., IT product managers, SA and EUTX leadership)

  • Apply insights from analytics for prioritization of projects and effective site functionality

  • Grow team skills in communication, creativity, editing, design, productivity, etc.

  • Work with Campaigns team peers and SA leads to ensure the integration of related work plans

  • Offer clarity of strategic vision and a firm voice to move your team through issues to decisions and solutions, including challenging and championing as required

  • Overall Management

  • Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the programs managed

  • Actively communicate with program team members, management, and stakeholders

Skills and attributes for success

  • Experience across digital communications, site and project management, and matrix team operations

  • Demonstrate leadership and agility across strategic SA focus, your site development projects, and digital content review and management

  • Outstanding verbal and written skills, including supporting senior stakeholders and editing and approving business-wide communications

  • Strategy development, including consultative questioning, critical thinking, analytics and innovation

  • Establish and maintain active knowledge of broad and complex corporate technology estate

  • HR and budget management

  • Supervisory responsibilities:

  • Manage direct reports within Service Adoption (including employees and contractors)

  • Manage indirect resources from other Campaigns teams and SA teams supporting program tasks

  • Manage services performed by other groups, including brand and internal and external service providers

  • Assigned staff may be remote / work-from-home, requiring management across locations, cultures and time zones

To qualify for the role you must have

Education:

  • College degree in communications, marketing, business, or technology field (Communications, Business Management, Engineering, etc.)

Experience:

  • Approximately 7+ years of experience in a senior communications or technology program management role with site ownership and development

  • Previous project / program work in the areas of user behavior change, end-user adoption, technology productivity, and/or Microsoft M365 products and services

Certification Requirements:

  • None

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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