EY Service Pricing Senior Subject Matter Expert in Alpharetta, Georgia

Service Pricing Senior Subject Matter Expert

Core Business Services

Requisition # ALP001MS

Post Date Mar 21, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Service Pricing experienced Subject Matter Expert reporting into the Global Lead Service Pricing within Service Introduction Management (SIM) in Enterprise Workplace Technology (EWT) will centrally execute Service Pricing for all services to be delivered as part of the EWT function including, but not limited to Compute Services (Database, On Premises / Off Premises Hosting, Analytics, etc.) End User Technology (Desktop, Messaging, Unified Communications, etc.), and Core Business services. This role is responsible for managing parts of to the definition and implementation of a service pricing model. In addition this role drive refreshing the pricing model on a regular basis as well as running the periodically (e.g. monthly, quarterly) repeating activities to support service pricing and market comparison. This includes leverage tooling to calculate, simulate, and forecast, and engage with Finance for chargeback from consumers of the services. This role will work closely with the Service Deployment function, Service Owners, and Finance to ensure services are priced at the top quartile cost performance. Ongoing pricing simulation and assessment against market price will be critical as will socializing the service pricing across EY Technology.

Essential Functions of the Job:

  • Awareness of market pricing for Services delivered and ensure delivery of services in EWT is within top quartile cost performance

  • Design cost models for services delivered by Compute, End User Technology and Core Business Services like Server, Storage, Database, Desktop, Messaging etc. taking into consideration all cost components

  • Develop the cost models in Excel based tools, support the transformation to a financial management solution, e.g. ITFM in Service Now and maintain in the solution ongoing

  • Lead a virtual group of different stakeholders that includes service owners and finance team to gather data and their input into the service pricing

  • Enable Service owners to capture and provide all inventory details needed for service pricing as input into service costing and automate the data input where possible

  • Perform detailed analysis on monthly chargeback bill and provide insights on consumption, spend vs budget, forecasting trends across chargeback amount, capacity and utilization

  • Assess and analyze vendor or original equipment manufacturer (OEM) quotes with respect to hardware, software and service packs

  • Agree and implement changes to the service cost model in the supporting system, e.g. develop new rates across service lines and simulate the rates and ensure recovery targets are met

  • Define and implement reporting to support the Service Pricing activities and KPIs

  • Perform risk assessment and provide mitigation plan

  • Continuously assess EWT pricing as compared to market and offer insights into gaps

Analytical/Decision Making Responsibilities:

The role maintains all aspects of service costing and pricing and guide discussions on expansion and enhancements to current model in place. Manages one customer group for service pricing and runs their costing and pricing activities. Establishes and analyzes reporting inclusive of the establishment of Key Performance Indicators (KPI) and Critical Success Factors (CSF) to review or validate the effectiveness of service pricing and cost recovery within the Service Pricing Framework. The role is the primary point of contact for questions related to the monthly charges EWT charges and operates at the deep level of knowledge about the units charged and acts as a facilitator to involve services owners in more detailed questions.

Knowledge and Skills Requirements:


  • Strong technology and innovation skills

  • Broad technical knowledge of Compute and End User Technology offerings

  • Managing multiple concurrent change initiatives

  • Strong analytical skills and strong collaboration capabilities Ability to rapidly comprehend the changes to key business processes and the impact on vendor relationships and services

  • Strong verbal and written communication skills

  • Attention to detail and strong organizational skills

  • Ability to manage multiple tasks/projects in a fast-paced environment

  • Ability to work effectively with clients and team members across multiple geographies

  • Good relationship building, facilitation and influencing skills and experience of leveraging these on both technology and business leadership contexts

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

  • Very strong proficiency with MS Excel and ideally IT Financial Management Solutions, e.g. ITFM module of Service Now

  • Significant experience in data analysis and reporting

  • Broad technical knowledge of services offered by Compute and End User Technology organizations, e.g., On-Premise IT Infrastructure and cloud technologies - both MS Azure and Amazon AWS, On and Off Premises Messaging, Desktop as a Service, etc.

  • Understand and apply TCO and ROI models to support business case development

  • Experience in business architecture, analysis and planning

  • Bringing expertise into the Service Pricing and Financial Management functions. Is able to develop a vision for improvements, articulate it and influence / manage others to share it

  • Strong expertise in optimizing technology costs through organization of service performance methodologies

  • Significant experience in IAAS\SAAS\AAAS services

  • Excellent knowledge of infrastructure technologies, standards and processes

  • Excellent knowledge of application technologies, standards and processes

Supervision Responsibilities:

  • Prioritizes deadlines and lead a team with stakeholders from various functions

  • Provides formal and informal coaching on-the-job to grow team members to their full potential.

  • Delivers results through others, leveraging the ability to lead through influence and negotiation

  • Responsible for assigning work and reviewing performance, requiring leadership of virtual teams

  • Strong influencing skills are required to work with other departments or leaders

  • Receives general direction but has the ability to act independently

Other Requirements:

Regular international and domestic travel. Reasonable extension of the working day should be expected commensurate with the needs to fulfil the obligations of the role

Job Requirements:

  • BS/BA in Computer Science, MIS, IT or equivalent work related experience.

  • Preferred

  • Advanced degree specialized in Finance

  • ITIL v2 or V3 expertise / knowledge


  • 10+ years in IT planning, Financial Consulting focused on service pricing and financial constructs

  • Knowledge in recovery mechanism, chargeback, service costing

  • Prior professional services consulting experience

  • Experience with exposure to senior leaders and C-level management.

  • Management of a team with resources in multiple geographies.