EY Virtual Apps Delivery Services Lead in Alpharetta, Georgia

Virtual Apps Delivery Services Lead

Core Business Services

Requisition # ALP001OD

Post Date 4 days ago

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

This role directs, guides and oversees the Engineering activities in Virtual Apps Delivery Services (VADS). The position is key in providing technical direction and responsible for building and/or expanding Citrix platforms. Initiates, plans, and executes projects (simple to complex), leading project teams (virtual, matrix) to success and applying effective project management processes, including management of stakeholder expectations, communications, and scope management.

At an Associate Director level, a portion of your time will be spent with Senior Leaders, and peers for a variety of engagements. You therefore be highly motivated, a good communicator you have the ability to convey complex technical content in business language to board level. You’ll also be responsible for managing teams and delivering high quality work.

Essential Functions of the Job:

  • Manage a global, Virtual team and deliver quality services to the customer on time.

  • Responsible for Customer Relationship and be the single point of contact for global stakeholders

  • Budget responsibility & budget planning

  • Personnel responsibility (counseling, training, hiring)

  • Service/RoadMap planning for Virtual App technologies

  • Service and Service Offering Lifecycle Management

  • Responsible for the successful operation and continuous improvement of services

  • Responsible for Service and Service Offering pricing

  • Vendor and Supplier relationship management (mainly Citrix)

  • Responsible for License management (Citrix XenDesktop, Symantic Ghost Solution Suite, Remote Desktop Services)

  • License planning

  • License negotiations (together with Procurement)

  • License monitoring

  • Incident, Service Request and Change Management trending and reporting based on Service Now metrics

  • Incident and Escalation Management (e.g. P1S1)

  • Define global standards and guidelines for platform components and related technologies

  • Engineer Lead and responsibility for the intake of new applications

  • Drive the design of business line applications to enable optimum performance

  • Project Management responsibilities for platform related initiatives

  • Responsible for Supplier Connectivity related initiatives (e.g. IBM, TCS, Microland etc.) to ensure flawless and performant connectivity for Global Service Desk personnel

Analytical/Decision Making Responsibilities:

  • Very good knowledge in Project Management methodologies

  • Proactive approach to identification and articulation of issues, and resolution & documentation

  • Prioritization of personal and team workloads to best meet organizational objectives

  • Knowledge and Skills Requirements :( Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)

  • Excellent knowledge and expertise in Citrix XenApp, Citrix XenDesktop, Remote Desktop Services, Netscaler Access Gateway

  • Practical exposure to Virtual Apps and Cloud Technologies

  • Excellent communications skills - strong verbal and written communication skills

  • Ability to work effectively with external vendors and internal clients at varying executive levels.

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs

Job Requirements:

Education:

  • A bachelor's degree (computer science, engineering, accounting, finance preferred) or equivalent work experience.

Experience:

  • 12+ years of relevant experience

  • 3 years of IT management and/or BA leadership a plus

  • Agile experience preferred