EY Resource Management /Experience Manager (Atlanta) in Atlanta, Georgia
Resource Management /Experience Manager (Atlanta)
Core Business Services
Requisition # ATL003RI
Post Date Apr 16, 2018
Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
As Resource Management Senior Associate, you'll handle resource/scheduling assignments that are complex, with a wide scope. To meet the schedule for the engagements, and assign resources effectively, you'll need to work closely with relevant Sub-Area managers.
You'll make the most of available resources, taking into consideration the skills required, personal preferences of individuals, and the overall engagement risk. You'll also coordinate with other Resource Management associates and client service leaders, to balance workloads and address any staffing needs.
Your main focus will be on staffing within sub-regions and across service lines. You may oversee administrative support staff, but will generally have no supervisory responsibilities. With minimal supervision on a day-to-day basis, you'll work independently, setting your own priorities.
Assign appropriate client service personnel to engagements. This will involve assessing the engagement needs, reviewing available options, and recommending people that meet the requirements of Sub-Areas and clients. When appropriate, challenge the schedule, to confirm the most efficient utilization of resources
Promote and monitor the sharing of resources. Network with other team members across Sub-Areas and service lines, to address resource needs and deal with any conflicts
Resolve conflicts with engagement team members. This may involve identifying alternative roles that meet engagement requirements and the developmental goals of staff
Build relationships with client service personnel, to identify personal schedule preferences and/or career development issues
Balance the needs of the engagement with the preferences of individuals
Reassign projects to cope with personnel leaving or joining EY, or to meet changing client needs (to either delay or speed up the project)
Monitor unassigned resources, and act as primary point of contact for local unassigned staff. Proactively identify assignments for these people
Fill open places on projects. Proactively identify projects that may be able to release individuals
Regularly communicate any changes in personnel on projects, as well as any performance concerns raised by engagement teams
Work with the Campus and Experienced Hire recruiters, to agree start dates for interns, newly-hired people, and staff transferring from other projects
Help integrate new hires into teams, explaining the resource management process
Coordinate with the Americas Talent Team (ATT), to provide mandatory training for all personnel
Review actual and projected resource utilization for projects. Anticipate availability of people and proactively decrease the time that people spend unassigned, while balancing the workload of all client-serving individuals
Use scheduling tools to forecast hours needed for a project, track actual utilization, and monitor total headcount.
Prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
Identify poor performance or morale amongst client-serving staff. Work with the ATT and Resource Management leaders to address these issues
Identify over - and under-utilized personnel, and bring in additional resources to balance their workload with their peers
Negotiate with client-serving teams to meet staffing priorities for the sub-regions
Consult with Resource Management leaders as needed, to overcome any outstanding issues or conflicts
To qualify, candidates must have:
Bachelor's degree or equivalent work experience
A minimum of 3-5 years’ experience
Experience in a professional services firm desirable
Strong analytical skills, with attention to detail
Proficient in Scheduling tool and other Microsoft applications
English language skills - very strong written and verbal communication
Proficient at negotiating and managing conflict
Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
Good understanding of the policies of a professional services firm
Strong problem-solving skills
Flexible in adapting to constantly changing priorities
Outstanding teamwork and interpersonal skills
Confident at working independently, with an ability to self-start
Adept at handling multiple tasks, with strong organizational skills
Demonstrated change agent ability
Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.