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EY Service Designer in Auckland, New Zealand

Service Designer


Requisition # AUC0010E

Post Date Nov 05, 2020

Nau mai, hoki mai ki EY Aotearoa e te whānau

The Covid-19 pandemic is creating seismic challenges around the world. Our purpose, to build a better working world, has never been more important. Life at EY has been transformed dramatically but our strong culture of flexible and remote working has helped EY people navigate new ways of working and remain connected with each other and our clients.

A better working world truly starts with the people at EY who are building it every day. Now more than ever we need talented people from diverse backgrounds to help our clients navigate the complexities of this Transformative Age: people with the passion, curiosity and drive to make things better.

Please note at this time we can onlytake applications from people who are NZ citizens or residents due to theCOVID-19 pandemic and border restrictions.

The opportunity

In New Zealand the service and experience design team brings together talents in social research, design thinking, community development, agile practice, and traditional business consulting.

We apply design methods to strategy, service innovation, and business transformation (meaning new operating models that are led by a vision of the customer or citizen experience).

Our work incorporates all sectors and has a growing presence in government services, where we intend to grow capacity for co-design including with Māori as Te Tiriti partners.

We have a strong relationship with our EY sister firm, EY Tahi. EY Tahi supports Māori organisations, government and businesses to accelerate success for Māori people.

We work on some dedicated design projects (e.g. value proposition design for new products or services) and often in integrated teams as part of business transformations.

Your keyresponsibilities

  • Conducting our designthinking process, including applying it to co-design with Māori

  • Acting as a leadfacilitator both running sessions and coaching others in our team and acrossthe business to develop their skills (methods, techniques, planning, empathy,creativity, delivery)

  • Challenging us and ourclients to always focus on the problem and put the customer first – thinkingfrom the outside in

  • Taking responsibility forthe end to end outcome of a project or piece of work including its form andquality

  • Keeping up to date with thelatest thinking, practices, techniques and developments in your space – andhelping us raise the bar when it comes to our outputs and our craft

Skills andattributes for success

  • Possess an entrepreneurial spirit with a real passionfor service, strategic, or social design

  • Havegood proven design experience with well rounded consulting skills

  • The ability to leadand nurture small design teams on integrated projects

  • Know how to deliver in an agile environment

  • A good listener – aware of the world, with a naturalcuriosity and empathy

  • Known for sharing your experience effectively to assist agreementon what good practice means in different situations, while also able to takeinstruction where necessary

Ideally you’ll also have

  • A keen interest inexploring kaupapa Māori approaches to design

  • Confidencenavigating tikanga in community engagements

Note that on all projects you will have the support of a design director who is ultimately responsible for the pipeline of work, wider methodology and practice, and design quality assurance and client satisfaction in regard to each design assignment.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your performance. In addition, our comprehensivepackage can be tailored to your individual needs, to give you the freedom to manage your role in a way that’s right for you. This includes;

  • a variety of flexible working and leave arrangements

  • personalisedincluding coaching and support to help you build your career and access to formal learning so you can develop the skills you’ll need to thrive in the future

  • a range of tools and benefits to guide and support your health and wellbeing throughout your entire EY career

About EY

At EY, we hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable, and everyone experiences a sense of belonging. Through our inclusive leadership behaviours, a variety of internal networks, flexible working and mentoring programs, you will have the support and flexibility to build an exceptional career.

EY is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for people with disability. If you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application viaorphone +64 9 300 7044.

We understand the importance of social distancing at this time so our recruitment and onboarding process will be managed virtually so we can continue to prioritise the safety and wellbeing of EY people, clients, guests and the broader public.

The exceptional EY experience. It’s yours to build.

Apply now.

The preferred applicant will be subject to employment screening by EY or by their external third-party provider.

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