EY ServiceNow - Manager/Senior Consultant in Austin, Texas
ServiceNow - Manager/Senior Consultant
Requisition # UNI00H4A
Post Date May 20, 2021
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Consultant, you’ll play a key role in that mission – providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
You’ll lead a tight-knit team in a rapidly growing area of our tech consulting business. It’s a high-profile role, in which you’ll be ensuring that set outcomes are achieved and projects are delivered. As you do, we’ll support you in developing project management and relationship building skills that could help define your career.
Your key responsibilities
Here, you’ll be on the ground floor working across a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ HR, Customer Service, Compliance, Facilities, Legal or IT solutions through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presenting to executives of technology companies, so you’ll need to personally understand and influence our clients. This also means that you’ll need to be ready for regular travel in the future.
Skills and attributes for success
• Acting as a lead across all aspects of ServiceNow project and solution delivery
• Overseeing application and workflow configuration
• Developing client-specific reporting processes and integration components
• Working closely with ServiceNow technical teams to set up the SaaS Platform
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
To qualify for the role, you must have
• A bachelors degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• Two or more years of ServiceNow technical experience
• Experience delivering large scale ServiceNow engagements or complex IT engagements
• A customer-focused approach to work, and the ability support in the development of digital platform strategies
• The ability to meet strict deadlines
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and recommending opportunities to grow our client base
Ideally, you’ll also have
• A driver’s license valid in the U.S.
• 2 years of relevant work experience
What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You’ll also need excellent communication and presentation skills. We’ll look to you to have the ability to express big ideas to senior leaders while also having the drive to build your technical skills. If you’re ready to make your mark in a team that’s poised to take the industry by storm, this role is for you.
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, unlimited vacation, nineteen company holidays, ten personal/family care days, and a range of programs and benefits designed to support your physical, financial and social wellbeing. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• A rewards package tailored to your unique needs
As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Make your mark. Apply today.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.