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EY Assistant Manager /Deputy Manager – Service Excellence in Bangalore, India

Assistant Manager /Deputy Manager – Service Excellence

Core Business Services

Requisition # BLR007CO

Post Date Aug 07, 2020


  • Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences

  • Deploys consulting best practice, knowledge and techniques when undertaking work

  • Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions

  • Manage business stakeholders across different levels and build strong relationship

  • Program manage multiple projects and initiatives independenty

  • As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

  • Total experience between 8-12 Years

  • 8-12 Years of total experience with strong expertise in project management and change management

  • Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.

  • Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements

  • Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills

  • Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)

  • Mentoring & experience in creating, reviewing & closure of projects

  • Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs

  • Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements

  • Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.

  • Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)

  • Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity

  • Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness

  • Be able to conceptualize and develop quality related training modules

Other skills

  • Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.

  • Experience of having done BPMS or trained on BPMS (Business Process Management System)

  • Self-starter who can work independently, displays initiative and is a problem solver

  • Good Facilitator scheduling sessions and meetings

  • Usage of Minitab/Microsoft Powerpoint, Excel and Word


  • Bcom/Mcom/ MBA/ICWA