EY Demand Onboarding Manager in Bangalore, India
Demand Onboarding Manager
Core Business Services
Requisition # BLR0034J
Post Date May 15, 2019
The Demand Intake & Onboarding Manager would be the entry point into the CT Platform Engineering team and be accountable for Intake and Onboarding of new demand. He/she is responsible for coordinating the demand fulfillment response. Responsible for collaboratingwith the Platform Architects, product costing, product manager, other domain experts in the Service Lines and other Client Technology team members so as to effectively perform solution design & planning, business case estimations and assistance in developing RFI, RFP and RFQ responses.
The role requires strong customer service orientation, experience in technical solutioning and delivery and to be able tonegotiate with business partnerswhile managing customer expectations.
Functions of the Job
Understand client’s business requirements and assist in preparing technical solution plans to suit those requirements by closely working with Solution Architects, product costing, product manager, other domain experts in Service Lines and other Client Technology team members
Work closely with the Offering teams/Business requestors/product managers to review their Technology requirements and assist in feasibility assessments.
Work closely with the Operations team to ensure Support requirements from the Business is incorporated into the Support model as part of the solution planning.
Initiate and close the technical, delivery and pricing approvals for the proposed solution plans with the respective approving authorities
Work closely with the Platform Design & Product Engineering teams to understand the current and future state roadmap for the Platform Services and Offerings
Work closely with the SL Product Managers to ensure Service line demand pipeline is developed and prioritized consistently to support the business vision and growth strategies.
Provide feedback to the Platform and Product engineering teams to ensure new features and capabilities are added to the platform based on the demand pipeline and prioritization
Ensure appropriate resources required to fulfil planned projects are available & in place through coordination with Resource Planners
Vets vendor contracts to ensure services outlined is as per Client Technology requirements
Nurtures relationships with the EY Global Procurement teams, Monitors business trends and product availability to pay the best price for software and services without sacrificing quality or delivery times
Delivers customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution thereby providing a great customer service
Ability to work with geographically dispersed teams
Support the Client Technology strategy and Security standards across the portfolio, recommend standard methodologies, processes & tools
Develop and maintain relationships with CT Leadership and Strategic business partners/technology providers.
Knowledge and Skills Requirements:
IT Services background with extensive experience in Account Delivery Management, Program/project management methodology, tools and templates, including program/project planning, schedule development, scope management and cost management
Strong business acumen and ability to negotiate with business partners
Strong customer orientation and able to manage customer expectations
Understanding of latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options. How they can be used in different scenarios.
Demonstrate balance between technology and business to be able to communicate solutions, ideas, suggestions to a variety of stakeholders effectively
Knowledge on Product management frameworks and governance
Advanced experience dealing with statement of work and assessing vendor contracts. Evaluates contracts and vendors, makes final decisions regarding suppliers. May serve as a mediator during disputes between vendors and Client Technology staff.
Track record of customer focus, based on openness, trust, and delivering on promises
Management skills to manage one or more large, complex programs/projects simultaneously
Strong teamwork skills across matrixed client, supplier and geographically dispersed virtual teams
Strong interpersonal and negotiation skills
Strong collaborator – willingness to share ideas, documentation and leading practices
Excellent written and verbal communication skills
Leader in the use of IT methodologies, processes and standards for financial and product management
Provides formal and informal coaching on-the-job to grow team members to their full potential.
Delivers results through others, leveraging the ability to lead through influence
Receives general direction from leadership of the Solution Architecture
Due to our global organization and global operating model there may be cross border reporting lines (your manager may be based in another country).
This is primarily an individual contributor role and required to work with diverse cross functional, global, and virtual teams and stakeholders
As this is a role with global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone to partner with other IT Services staff globally.
This role may also include travel, both domestic and international.
Delivery using common methodologies especially SAFe Agile but also Waterfall, Iterative etc.
Certifications e.g. ITIL, SAFe, PMI, etc.
Extensive experience in project management
Extensive experience in financial management and product cost estimation
- A Bachelor’s degree in Engineering/Computer Science, Business Management, Science or related discipline.
Minimum of 12 years overall IT industry experience
Extensive experience in project management and Client Account delivery management
Familiar with the latest technologies in the market especially in the Microsoft Azure landscape
Work experience in a professional services or IT services industry preferred
Soft Skills/Behavioral Requirements:
Focus on continuous process improvement
Proactive approach to identifying issues and presenting solutions and options