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EY GCS GSA - Senior in Bangalore, India

GCS GSA - Senior


Requisition # BLR003ZN

Post Date Aug 12, 2019

Job Summary

In your new position, you will play a crucial role in the expansion and further development of our workstream that focuses on the service delivery around EY’s new SharePoint based internal and external collaboration platform.By joining our team of dedicated individuals you have the opportunity to actively contribute to the further development of our fast-growing and very successful workstream. You will be in direct contact with our internal clients and accompany all workstream projects from start to finish.You will not only analyze the requirements given by our internal clients, check their feasibility and implement the project but also be responsible for the optimal allocation of all workstream members after your training period.

Key Responsibilities and Duties

  • Conduction of internal client calls and handling of client requests

  • Consultation of our internal clients with regards to best practicesfor EY’s collaboration platform based on your in-depth knowledge andprovide functional guidance on an ongoing basis

  • Preparation of project plans including effort estimation andresources allocation

  • Ensuring a continuous capacity utilization of all workstreammembers

  • Monitoring of the delivery of multiple simultaneous projects byconstantly tracking efficiency and quality while ensuring deadlines aremet

  • Tracking and documentation of all communication with our internalclients and key stakeholders

  • Testing and validation of SharePoint site setup

  • Continuous improvement of the work processes within the workstreamto ensure a high-quality and on-time output within a demanding andtime-sensitive environment

  • Continuous training and mentoring of the workstream members withregards to best practices and new functions

Qualifications and Skills

  • 4+ years ofwork experience in the area of SharePoint functional support 1 or 2

  • Bachelors orMaster’s degree, preferably in Information Technology or similar

  • Experiencewith SharePoint site, library, list creation and metadata customization

  • Distinctknowledge in MS Office (Excel, Word, PowerPoint)

  • Confidentand fluent articulation in very good oral and written English

  • Ability todeal with and interpret the requirements of both technical andnon-technical users

  • Goal-orientated,structured way of working ensuring an excellent quality of yourdeliverables while managing multiple projects at the same time

  • Customer-orientatedapproach and focus to deliver exceptional client service

  • Excellentanalytical and problem-solving skills combined with critical thinking

  • A fastlearner with a flexible attitude to working practices and a generalinterest of new and emerging technologies