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EY GDS Business Technology Engagement Lead in Bangalore, India

GDS Business Technology Engagement Lead

Core Business Services

Requisition # IND00EJV

Post Date Jan 13, 2020

GDS business enablement technology team work as the primary interface between GDS business and EY technology teams to enable the technology requirements of GDS. This team is part of the GDS business management and works as the enabling group for GDS business teams across GDS locations.

Primary responsibility of the team is to ensure end to end technology support into the GDS business. The GDS technology manager will be accountable for all technology needs of the business

Key Responsibilities:

  • Serve as the primary point of contact for the GDS service lines/ functions/ locations, to efficiently manage different technology related business needs – both strategical/projects and operational (including assisting with timely issue resolutions)

  • Responsible for the identification and management of portfolio demand

  • Effectively manage the assigned portfolio(s) for the end to end technology enablement and support

  • Business relationship management: Establish and maintain professional relationships with Executive Directors/ Senior Managers/Managers and operations leaders within the service line/function.

  • Develop ongoing relationships within EY technology and other support functions to provide appropriate service to GDS business.

  • Ability to gather the business and technical requirements and develop business cases

  • Ensure all solutions provided/implemented is in line with EY Global Information Security policies/framework and technology standards

  • Portfolio/ Program manage all the technology needs of the respective GDS portfolio(s) with timely tracking/ reporting with the satisfaction of the business

  • Work as a strategic technology advisor to the business portfolio and identify solutions and technologies of the portfolio

  • Ensure audit compliance for all client engagements as well as internal process

  • Technically lead the business demands to bring the right solution

Skills:

  • Very strong technical skills in understanding the end to end technology infrastructure and application hosting environments (Cloud, network, voice, application etc.)

  • Should have excellent analytical and problem-solving skills.

  • Should have ITIL knowledge and should have prior Account management experience in a Services company.

  • Requires understanding of the enterprise architecture process and applicable standards

  • Strong ability to prioritize and manage one’s time and workload effectively

  • Ambitious, self-motivated and can thrive when working independently

  • Possess strong interpersonal skills and be able to create a rapport with people of all demographics - demonstrated ability to build strong working relationships

  • Cultivate and create a working environment that supports inclusiveness and diversity

  • Strong consultative with the ability to work within diverse, global, virtual teams

  • Strong Communication skills, written and verbal

  • Excellent listening skills

  • Proven track record in leading client engagements and audit

  • Ability to translate technology terminology and liaise with all levels

  • Possesses advanced analytical skills and problem-solving skills needed to manage multiple factors on a portfolio simultaneously

  • High degree of tolerance for ambiguity and ability to make sound decisions based on incomplete information

  • Outstanding self-management, influence management, information presentation and interpersonal skills

  • Demonstrated experience in working for organizations on complex projects

  • Ability to identify, prioritize and evaluate different options, balancing business, cost and technology priorities to finalize the solution

Requirements:

  • Bachelor’s degree in a technical field and/or equivalent work experience.

  • At least a total of 12 + years of relevant work experience with a focus on technology infrastructure account management

  • Preferred ITIL foundation certification

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