EY ITqs- Manager in Bangalore, India
Requisition # BLR0001R
Post Date Oct 04, 2018
The candidate must demonstrate project management, leadership, communication, relationship building, analytical, interpersonal, multi-tasking and organization skills. A focus on quality and attention to detail is required.
The candidate must also demonstrate advanced understanding of the principles of VAT and be able to guide the team in applying the same.
The candidate will have responsibility to handle multiple countries within the practice assigned and therefore must have the ability to multi-task.
As the candidate will work extensively with various technology tools, should show strong proficiency in effectively using computer / technology.
Bachelor's degree required
6 to 8 years of experience of handling VAT / GST/ AP or AR exposure in Shared Services of large multinational organizations is preferred but not must
Should be handling a team
Proficiency with technology required (e.g. MS word, MS excel, MS power point)
Responsible for day-to-day operations of the sub service line or team/group within the Tax Service line
Deliver work by consistently applying designated methodology, processes, standards and technology tools
Ensures delivery on the Work Order with respect to turnaround, quality, handling workflow distribution, meeting volume levels, etc.
Act as single point of contact for Users regarding service delivery and day-to-day operations
Monitor metrics for service delivery, opportunities for improving customer satisfaction and implements appropriate modifications to process as may be needed
Instill GTH/EY culture at the individual level
Help implement strategic initiatives, as defined by Indirect Tax leadership
Initiate discussion with Country Indirect tax leaders to train and share work with GTH team
Facilitate change management, where required
Interface with Operations Support Leaders to ensure effective and timely support for the sub-service line is received
Proactively and timely identify operational problems and propose solutions. Escalate issues where required
Represent and participate in seeing is believing initiates – Leader visits, Client visits, etc
Familiar to management reporting – Dashboards, Quality Analysis, etc
Sponsors and ensures implementation of technical learning curriculum to the GTH professionals
Taking the initiative to seek continuous learning opportunities such as coaching and mentoring feedback, key developmental experiences, self-directed learning and formal learning
Helps define learning gaps and works with sub-service line leaders, Country learning liaisons, and local L&D to define and deploy a process to bridge that learning gap
Fulfills role of instructor, as needed
Sets the strategy for how work is assigned and performed. Works with resource manager to ensure the strategy is met
Responsible for employee engagement & retention (based on tools, policies, practices provided by GSS/GTH People Team)
Provides input regarding hiring goals. Participates in interview process, when needed
Provides informal and formal performance feedback for resources as appropriate
Provides informal and formal performance feedback for Indirect Tax Leadership
Manages the PMDP process for the respective sub-service line in terms of collating all feedback and initial ratings, and participates in round tables to discuss normalization, salary concerns etc.
A Tax Senior is expected to:
Assist in sub-service line and engagement management
Develop, mentor and supervise Analysts and Advanced Analysts
Act as a counselor for Analysts and Advanced Analysts
Proactively recognize issues and recommend solutions
Proactively seek opportunities to diversify client load and exposure to different teams
Foster collaboration and constructive communication within the team
Demonstrate leadership and executive presence
Demonstrate basic presentation and public speaking skills, while actively participating in meetings
Communicate in face-to-face situations, by phone and via email, and determine the appropriate mechanism for communicating, given the situation
Display general knowledge of engagement “big picture” and work towards obtaining appropriate certification
Manage own and/or other’s impact on project economics, including controlling costs, monitoring budget to actual differences
Communicate progress and the project status to supervisors worldwide
Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
Adhere to practice protocol and other internal processes consistently
Tax Seniors typically manage teams comprising Tax Analysts and Advanced Analysts. The exact team structure depends on the size and complexity of the engagement.