EY ITqs- Manager in Bangalore, India

ITqs- Manager


Requisition # BLR0001R

Post Date Oct 04, 2018


  • The candidate must demonstrate project management, leadership, communication, relationship building, analytical, interpersonal, multi-tasking and organization skills. A focus on quality and attention to detail is required.

  • The candidate must also demonstrate advanced understanding of the principles of VAT and be able to guide the team in applying the same.

  • The candidate will have responsibility to handle multiple countries within the practice assigned and therefore must have the ability to multi-task.

  • As the candidate will work extensively with various technology tools, should show strong proficiency in effectively using computer / technology.


  • Bachelor's degree required

  • 6 to 8 years of experience of handling VAT / GST/ AP or AR exposure in Shared Services of large multinational organizations is preferred but not must

  • Should be handling a team

  • Proficiency with technology required (e.g. MS word, MS excel, MS power point)

Key responsibilities:

Practice management:

  • Responsible for day-to-day operations of the sub service line or team/group within the Tax Service line

  • Deliver work by consistently applying designated methodology, processes, standards and technology tools

  • Ensures delivery on the Work Order with respect to turnaround, quality, handling workflow distribution, meeting volume levels, etc.

  • Act as single point of contact for Users regarding service delivery and day-to-day operations

  • Monitor metrics for service delivery, opportunities for improving customer satisfaction and implements appropriate modifications to process as may be needed

  • Instill GTH/EY culture at the individual level

  • Help implement strategic initiatives, as defined by Indirect Tax leadership

  • Initiate discussion with Country Indirect tax leaders to train and share work with GTH team

  • Facilitate change management, where required

  • Interface with Operations Support Leaders to ensure effective and timely support for the sub-service line is received

  • Proactively and timely identify operational problems and propose solutions. Escalate issues where required

  • Represent and participate in seeing is believing initiates – Leader visits, Client visits, etc

  • Familiar to management reporting – Dashboards, Quality Analysis, etc


  • Sponsors and ensures implementation of technical learning curriculum to the GTH professionals

  • Taking the initiative to seek continuous learning opportunities such as coaching and mentoring feedback, key developmental experiences, self-directed learning and formal learning

  • Helps define learning gaps and works with sub-service line leaders, Country learning liaisons, and local L&D to define and deploy a process to bridge that learning gap

  • Fulfills role of instructor, as needed

Resource management:

  • Sets the strategy for how work is assigned and performed. Works with resource manager to ensure the strategy is met

  • Responsible for employee engagement & retention (based on tools, policies, practices provided by GSS/GTH People Team)

  • Provides input regarding hiring goals. Participates in interview process, when needed

Performance Management:

  • Provides informal and formal performance feedback for resources as appropriate

  • Provides informal and formal performance feedback for Indirect Tax Leadership

  • Manages the PMDP process for the respective sub-service line in terms of collating all feedback and initial ratings, and participates in round tables to discuss normalization, salary concerns etc.

A Tax Senior is expected to:

  • Assist in sub-service line and engagement management

  • Develop, mentor and supervise Analysts and Advanced Analysts

  • Act as a counselor for Analysts and Advanced Analysts

  • Proactively recognize issues and recommend solutions

  • Proactively seek opportunities to diversify client load and exposure to different teams

  • Foster collaboration and constructive communication within the team

  • Demonstrate leadership and executive presence

  • Demonstrate basic presentation and public speaking skills, while actively participating in meetings

  • Communicate in face-to-face situations, by phone and via email, and determine the appropriate mechanism for communicating, given the situation

  • Display general knowledge of engagement “big picture” and work towards obtaining appropriate certification

  • Manage own and/or other’s impact on project economics, including controlling costs, monitoring budget to actual differences

  • Communicate progress and the project status to supervisors worldwide

  • Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal

  • Adhere to practice protocol and other internal processes consistently

  • Tax Seniors typically manage teams comprising Tax Analysts and Advanced Analysts. The exact team structure depends on the size and complexity of the engagement.