EY Mercury – MST – Control-m batch Analyst in Bangalore, India
Mercury – MST – Control-m batch Analyst
Core Business Services
Requisition # BEN0046H
Post Date Jul 30, 2018
About Program Mercury
Program Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Program Mercury is a key enabler of EY’s Vision 2020, directly supporting the efforts of a number of transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.
About the Mercury Support Team (MST)
As an organization jointly owned by the business and IT, the MST is a centralized and global organization which will provide operational support for the delivered Mercury solution and manage and support the Mercury user community. The MST will play an integral role in governance of the Mercury solution and the global template from both a business and IT perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support Vision 2020. .
SAP Control-m batch scheduler and Analyst
Responsible for monitoring, troubleshooting / escalating workload issues, creation / modifications and deployment of automated job workloads in development, acceptance, and production environments. Code / application migration and data fix script execution. Working with support teams to resolve issues in a proactive manner to ensure system / application availability to the user community.Work closely with other operational support teams, SAP application technology team, Service Delivery Managers and provide specific, technical expertise regarding performance of jobs, including knowledge of the dependent jobs in SAP. The main activities are to assure the smooth ongoing batch support operation in Mercury. Knowledge of SAP applications and experience to optimize the jobs in control-m. Create daily batch analytics and reports. This role reports to Mercury technology operations leader.
Essential Functions of the Job:
Ownership of SAP Mercury batch solution in control-m productive and non-productive environments including below
Planning and implementing changes to application workloads
Monitoring of process for failures, alerts and general status, Implement SR’s and change requests for batch.
Escalation of batch processing issues as directed by PSP or specific instructions embedded in the processing
The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of Mercury batch solution providing level 3 production support. This requires the individual to work closely with the Mercury support team and vendors like IBM AMS, AHS. In addition the role requires decision making / input relating to:
Use of their Subject Matter Expert (SME) knowledge in both Control M desktop and Enterprise Manager to provide fault tolerant schedules and alerting
Provide input to the application support teams in regard to changes to the batch processing when better practices are identified
Reviewing requests and working with support teams to resolve questions relating to versions to be migrated and environments to be migrated to
Work with application support teams to further escalate issues to management when system availability is in jeopardy.
Extensive experience working with 3rd party vendors as service providers like IBM –AMS and AHS.
Proven experience with a Fortune 500 company working in a global environment
Excellent PM skills
Engineer the procedures for initial deployment and subsequent process improvement.
Enforce compliance of the process (implementation, assessment, quality etc.).
Attend the Release Review Board (RRB) for Mercury and participate in the IT Services CAB as required.
Work closely with key IT Services functions to ensure alignment and synergy.
Ensure the process users are sufficiently trained to follow the process.
Provide quality metrics and reporting to promote compliance.
Liaise with other Process Leads and global leads to enhance interfaces internal and external to Service Management.
Chair high impact Post Implementation Reviews (PIR) meetings with the required stake holders to identify what went wrong during the implementation of failed changes/releases. Provide recommendations and/or define actions to prevent reoccurrences of similar errors/Incidents
Liaise with the SAP technology teams for upgrades and patches for holding jobs and resuming jobs in production and non-production environments.
Knowledge and Experience Requirements:
Excellent interpersonal, communication, and organizational skills.
Experience with Control-M Desktop and Enterprise Manager workload automation software
Ability to navigate through various OS systems and execute scripts (Windows , Unix and Linux, Oracle/ SQLPlus)
Ability to diagnose, troubleshoot and resolve incidents and manage change requests
Creating and maintaining documentation for supported environments as well as following ITIL practices
Familiarity with Excel, Access, Word, Outlook and Service Now
Basic project management skills
Outgoing and can work in a high demand, production environment
English language skills- good written and verbal communication
Experience of working with multi-location teams
Experience of working in large programs of work
Excellent experience in client-facing roles within blue chip organizations.
Experience of Line Management responsibilities for small teams
Ability to build good relationships both within own team and with other teams
Ability to work across multiple projects
The ability to work and team effectively with clients and other management personnel across geographies.
Minimum of 10 years IT related experience
Approximately 7 years’ experience in Batch Scheduling environment
SAP experience plus
Analytical/Decision Making Responsibilities:
Adopt a logical and organized approach to problem resolution
Ability to clearly articulate both problems and proposed solutions
Willingness to learn and quickly to adapt to changing requirements
Good numerate / mathematical ability
Proactive approach to identifying issues and presenting solutions and options
Ability to prioritize personal and team workloads to best meet organizational objectives
Ability to identify and escalate project risk
Develop relationships across the IT organization
Ability to translate project deliverables to operational task
Demonstrate an inclusive and globally aware mindset
Ability and flexibility to work in a virtual environment across multiple time zones
Flexibility to work non-standard hours in supporting global production systems.to support weekly and monthly jobs.
Bachelor’s degree in a relevant discipline (computer science) or equivalent work experience