EY PAS EMS CES - Senior in Bangalore, India

PAS EMS CES - Senior


Requisition # BLR001HS

Post Date Jan 02, 2019

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

Job purpose

People Advisory Services (PAS) provides corporate clients with an effective and efficient set of integrated offerings solving their most pertinent people related business challenges. Currently, the GDS provides PAS international mobility services to various EY practice offices and clients around the world.

The Engagement Management Services (EMS) is a work stream of PAS in GDS that provides a standard methodology for coordinating the administration of Global Mobility services. The main objective is to provide Information Management, Coordination, Account Management services globally and locally to PAS groups within EY.

The primary role of a Senior is to lead a team that provides Coordination and client management services globally and locally to clients of People Advisory Services within and outside EY. Will also need to independently manage Engagement Management Services (EMS) work streams for the client / group of clients and also assist the leadership in managing the EMS operations

Your responsibilities

  • Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups

  • Conduct review of deliverables for quality assurance

  • Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.

  • Adhere to practice protocols and other internal processes consistently

  • Be an integral part of the Global and/or Local Client Service Delivery team

  • Responsible for meeting contractual SLA's & KPI's

  • Will be the first point of escalation

  • Handle escalations effectively

  • Develop a deep understanding of all the work streams of EMS and collaborate with different work streams as required by the business

  • Be involved in coaching, mentoring and guiding your team

  • Assist managers/Senior managers in managing clients/projects

  • Ensure that the work done is within the budget and deviations have valid reasons/explanations.

  • Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on good practices to be implemented across all engagements

  • Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal

  • Understand your team’s role within the engagement and take ownership for connecting the various work streams serving the client and the client deliverables they are responsible for

  • Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant

  • Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly

  • Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client

  • Take ownership for quality delivered within the team

  • Seek opportunities to diversify client load and exposure to different teams

  • Foster collaboration and constructive communication within the team

  • Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client. Take complete ownership on your client

  • Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS

  • Adhere to practice protocols and other internal processes consistently

  • Owns timelines around deliverables

Your people responsibilities

  • Should be able to lead a team

  • Take a lead in training and coaching team members

  • Succession planning

  • Manage conflicts effectively

  • Assess, appraise and recommend professionals for the next levels

Technical skills requirements

  • Strong in MS Excel - Competent with using spreadsheets for data manipulation and review

  • Good knowledge of other MS Office applications especially MS Word and MS PowerPoint

  • Technically versatile and able to work with data from various sources of various complexity and formats

R equired skills

  • Proficient in English

  • Clear verbal communication

  • Professional and structured written communication

  • Listening skills to respond effectively

  • Confident & self-motivated attitude

  • Organized and deadline focused

  • Should have a Global mind set

  • Should have proficient knowledge of QRM protocols and adherence by self and team

  • Should be nimble to adapt to change and thrive

  • Should be able to work in a virtual world with teams globally

  • Demonstrate leadership and executive presence

  • Demonstrate excellent presentation and communication skills

  • Proven ability to work independently with minimum supervision, and collaboratively with virtual teams

  • Analytical Skills

  • Detail orientated / Attention to detail

  • Should be abreast of new and upcoming technologies

  • Ability to address all relevant information/data and develop practical approaches to solving problems

  • Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favourable results

  • Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)

  • Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination

  • Proficient in standard and service line-specific software applications and databases

  • Competent at meeting tight deadlines, performing high-quality work and diligent follow up

  • Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned

  • Adept at protecting confidential and proprietary information

Additional Skills

  • Prior experience of project management

  • Proficiency in a foreign language

  • Any Certification courses on operation management , Client management

  • Exposure to RPA and automation projects

What working at EY Offers

  • We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance.

  • Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.