EY PAS GES - Senior in Bangalore, India

PAS GES - Senior


Requisition # BLR001JD

Post Date 2 hours ago

About GES

The Global Engagement Services (GES) team provides a standard methodology for coordinating the administration of Global Mobility services via streamlined / standardized processes in the areas of assignment initiation & repatriation (AI&R), global reporting & billing, short term business travellers, international social security (ISS) and global coordination across various country tax practices.

Job purpose

  • Main objective is to lead a team that provides coordination and client management services globally to clients of People Advisory Services within and outside EY.

  • Will also need to independently manage GES work streams for the client / group of clients

  • Assist the leadership in managing the GES operations

Responsibilities :

  • Own multiple client relationships, connecting the services and providing solutions that take into account all aspects of service delivery

  • Take ownership for quality delivered by the team

  • Proactively recognize issues, recommend solutions, and seek opportunities to diversify client services and exposure to different teams

  • Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal

  • Manage, develop and mentor a team of 15 to 20 people comprising Analysts and Advanced analysts.

  • Conduct appraisals / reviews on monthly / quarterly / annual basis.

  • Facilitate problem solving and co-ordination

  • Foster collaboration and constructive communication within the team

  • Demonstrate leadership and executive presence

  • Demonstrate basic presentation, public speaking and communication skills

  • Adhere to the scope of work within the client service level agreement

  • Develop in-depth knowledge of processes across work-streams and clients specific requirements.

  • Be involved in coaching of Analysts and Advanced Analysts within the team

  • Assist AM’s and Managers with the client work /projects

  • Ensure that the work done is within the budget and deviations have valid reasons/explanations.

  • Leverage ideas from other engagements and experiences to enhance effectiveness of work

  • Regularly communicate your progress and project status to the counsellor.

  • Adhere to practice protocols and other internal processes consistently

  • Adhere to the risk management protocols and escalate when required

  • Understand the management vision and work towards achieving the country practice / engagement / GDS goals and objectives

  • Make suggestions to improve and drive efficiencies.

  • Develop the global mind-set to provide exceptional client services with all that we do.

Desired Skills:

  • 4 to 5 years of total work experience with at least 1.5 — 2 years of Team Leader experience.

  • Minimum of Bachelor’s degree

  • Proficient inMS Office

  • Possess strong analytical, logical and reasoning skills

  • Detail orientated / Attention to detail

  • Experience in Global Mobility domain is desirable.

  • Technically versatile and able to work with data from various sources of various complexity and formats

  • Have Effective communication skills - both written and oral.

  • Detail orientated / Attention to detail

  • Respect for the diversified and inclusive work culture

  • Ability to learn and pick better roles and responsibilities in due course.

  • Confident and self-motivating attitude