EY Service Excellence_Lead Associate / Senior _Senior Associate in Bangalore, India

Service Excellence_Lead Associate / Senior _Senior Associate

Core Business Services

Requisition # IND00BRF

Post Date Sep 06, 2018

Job purpose

  • The incumbent will be responsible to support SE Vitality initiatives working with the SE leadership team, SE operations and other relevant stakeholders to establish and enhance SE brand. The need is to have a person experienced in managing initiatives, events and relevant communication with strong documentation skills.


  • Document SE internal processes following standard approach

  • Monitor and document compliance towards SE processes

  • Manage training content working with the SE Vitality Manager

  • Drive and monitor practices around Knowledge sharing & management

  • Execute logistics around participation in relevant seminars, conferences and symposiums

  • Manage membership to related industry bodies, institutes

  • Manage Quality events, internal project showcasing and recognition to best projects

  • Update, create and manage contents related to intranet, communication, Brochure, social media, blogs etc.

Competencies and skill set:

  • Good command on MS Office tools (Power point, Excel, Word, Visio)

  • Excellent communication and interpersonal skills required

  • Should have good planning and time management skills

  • Good stakeholder management and change management skills

  • Ability to work with multiple stakeholders at different levels

  • Above average skills in coordinating and collaboration skills

  • High energy and self-starter

Experience and Qualification:

  • Any graduate\post graduate qualification from University of good repute

  • 4+ years of overall experience with at least 2 years of relevant experience

  • Project management experience