EY Supervising Associate - Industry Markets KM in Bangalore, India
Supervising Associate - Industry Markets KM
Core Business Services
Requisition # BLR00AEW
Post Date Feb 22, 2021
The Knowledge Manager Supervising Associate is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan. This position will work closely with the Domain KM team and deliver on the globally funded remit of KM services. This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis).
EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation. This position will support the delivery of KM products and services aligned to the value chain and associated RACI. This position will elevate ideas to streamline, simplify and improve business impact and efficiency.
The Knowledge Manager Supervising Associate will have a primary domain focus and will be expected to engage in cross domain, transformation, and service excellence programs. Overall success will be measured by the achievement of domain KM priorities and contributions / impact to KM expectations. This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and demonstrates high performance teaming.
Purpose of the Job:
Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations (consistent standards, methods, etc.) and KM value chain / RACI
Collaborates effectively across the KM team and demonstrates high performance teaming
Adheres to the consistent use of methods, standards, etc.
Measures success of the end-to-end KM delivery for domain by leveraging common reporting and analytics; proactively elevates ideas to improve service delivery
Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services
Effectively collaborates across geographies and cultures
Provides timely performance feedback for team members and engages in meaningful counseling and mentoring responsibilities; actively engages in the onboarding of new team members
Analytical/Decision Making Responsibilities:
Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions
Understand end-to-end KM services and translate to role
Objective maturity assessment of the domain to provide recommendations for additional enhancements
Knowledge and Skills Requirements:
Demonstrate understanding and relevant experience in assigned knowledge domain (service line, sector, or geography)
Understand knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
Understand knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project management skills and experience in managing programs and projects to achieve milestones and objectives
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
- May coach and mentor less-experienced members of the domain team including other Knowledge Managers
May require occasional travel, both domestic and international
Proficient in English, both written and verbal
Bachelor’s/University degree, preferably in business
Advanced degree a plus
5 – 7 years’ of knowledge management or equivalent experience.
Two or more years relevant domain experience
Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Professional service industry experience or client-serving experience strongly preferred