EY Technical Product Manager in Bangalore, India

Technical Product Manager

Core Business Services

Requisition # BLR000ZL

Post Date Oct 04, 2018

Job Summary:

The Service Now Solution Technical Product Manager is responsible for the architectural leadership and delivery of architecture for a project. Ensures the alignment of the IT Strategy to the broader organization's mission, strategy / objectives, capabilities, and processes using industry recognized architectural models. Expands the company's use of technology as a strategic enabler of goals and objectives, realizing global business benefits whilst empowering local service innovation. They engage directly with business sponsors to conceptualize architectural approaches, develop solution architectures to confirm that the proposed architecture will meet the defined business needs. They validate that the engineering design will satisfy the architectural solution. Guides and mentors teams on methodologies, processes and best practices according to EY’s Architecture Frameworks and supports the development and maintenance of these frameworks and approaches, including technical / functional logical modelling, architecture governance, and tooling.

Essential Functions of the Job:

  • Collaborates with key stakeholders in executing the Solution Architecture responsibilities, to develop clear architecture plans, driving towards the appropriate balance of cost, risk and quality, and effectively and consistently communicates this to stakeholders

  • Sets architectural direction, builds consensus, mediates conflicts, and helps to create an environment which solicits positive contributions from all participants, including engineering teams, project managers, business analysts, test teams, Information Security and Operations

  • Enforces architecture governance structures, methodologies (architecture and engineering) and compliance activities to maintain regulatory compliance and enterprise standards

  • Communicates feedback to the S&A leadership team that helps improve and evolve the quality and type of S&A services provided

  • Support communicating the value and promoting usage and harvesting of S&A asset content, it’s leveraging via logical frameworks and use in road mapping

  • Cultivates and builds relationships across business, IT and vendors / analysts to gather intelligence and bring insight about the wider enterprise picture and enable the leveraging of emerging industry standards and approaches within S&A

Analytical/Decision Making Responsibilities:

  • Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans

  • Deep technical proficiency while the ability to keeping an eye on the bigger picture

  • Ability to identify, prioritize and weigh different options, balancing business, cost and technology priorities to determine a best solution

  • Strong client-facing facilitation skills and business acumen needed to help business leaders and program managers understand how to apply complex IT / Architecture concepts to solve business problems

  • Contributing to and driving global technology standards proposals and filing exceptions as required

  • Provides thought leadership into the evolution of the Solution Architecture function, working collaboratively with managers, peers and analysts

  • Drives the creation of relevant and meaningful solution architectures, re-usable assets and other deliverables that enables the overall business thus driving better performance

Knowledge and Skills Requirements:

General :

  • Deep expertise of ServiceNow technologies.

  • Strong analytical skills

  • Good leadership skills, coupled with exceptional judgment and tact.

  • Strong expertise in industry standard Enterprise and Solution Architecture Frameworks and Governance

  • Ability to translate business needs into Solution Architecture requirements, and estimate the financial and architectural impact of alternatives

  • Ability to rapidly comprehend the changes to key business processes and the impact on the overall architecture

  • Strong verbal and written communication skills

  • Attention to detail and strong organizational skills

  • Ability to manage multiple tasks/projects in a fast-paced environment

  • Ability to work effectively with clients and team members across multiple geographies

  • Good relationship building, facilitation and influencing skills and experience of leveraging these on both ITS and business leadership contexts

  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

Domain Specific :

  • Excellent knowledge of business process taxonomy management and information governance / management

  • Experience in architecture modelling at the solution level, including logical models for process, data, applications, and technology

  • Experience in development of architecture plans

  • Excellent knowledge of infrastructure technologies, architectures, standards and processes, and a good understanding of infrastructure engineering processes

  • Excellent knowledge of application technologies, architectures, standards and processes, and a good understanding of application engineering processes

  • Good knowledge of very large scale enterprise IT programs, with good architectural and program management understanding

Supervision Responsibilities:

  • Prioritizes deadlines and provides supervision of team members

  • Sets and monitors goals and assess overall performance of team members and actively participates in the formal Review Committees for the S&A group where applicable provides leadership to delivers results through others, leveraging the ability to lead through influence

  • Strong influencing skills are required to work with other departments or leaders and encourage effective feedback for all team members with stakeholders beyond the S&A group

Other Requirements:

  • Potential international and domestic travel. Reasonable extension of the working day should be expected commensurate with the needs to fulfil the obligations of the role

Job Requirements:


  • Bachelor’s degree or equivalent work experience


  • Minimum 8 years of relevant work experience with 4 plus years of Service Now experience

Certification Requirements:

  • ServiceNow System Administrator (Mandatory)

  • ServiceNow Implementation Specialist

  • ServiceNow Application Developer