EY Resource Deployment Manager – UK&I Resourcing – UK&I Delivery & Innovation Centre – Permanent – Belfast in Belfast, United Kingdom

Resource Deployment Manager – UK&I Resourcing – UK&I Delivery & Innovation Centre – Permanent – Belfast

Core Business Services

Requisition # BEL001BZ

Post Date Oct 22, 2018

In this pivotal role, you will be part of UK & Ireland (UK&I) Resource Management which is recognised as an integral enabler to the growth of business.

The UK&I Resource Management function focuses on optimising people productivity to drive business performance, quality, employee experiences and engagement through supply, demand and experience management.

It has three core operating areas – Strategic Resourcing; Resource Deployment and the Centre of Excellence (CoE) – and provides resource management services to over 8,000 people at EY from within UK&I Assurance, Advisory, TAS, Tax and PAS Service Lines (SLs).

The opportunity

This new role with Resource Deployment provides oversight to the growing supply of ‘near shore’ resources from the UK&I Delivery and Innovation Centre (D&IC) based in Belfast to meet our UK&I staffing requirements. The role will work closely with all five Service Line (SL) Resource Deployment teams and be a key influencer across the UK&I Resource Deployment network.

The role encompasses the following:

  • Manage supply of 250 resources for UK&I SL engagements

  • Maximising fulfilment in line with utilisation, chargeable hours, margin, revenue, client quality and employee engagement targets through using a commercial mind-set

  • Build knowledge of each SL to proactively advise the Resource Deployment teams, Engagement Leads and Partners on the best near shore resourcing solutions

  • Build specialist knowledge on D&IC people’s capabilities and skillsets to create access to the right experiences to support development and career progression

Direct reporting line to the UK&I Resource Deployment Lead based in London with a key role as part of the Belfast Operations team. This new role based in Belfast will operate with autonomy but expected to evolve as the D&IC grows.

Occasional London travelling required to build strong business partnering relationships and join face to face team meetings.

Your key responsibilities

Drive and Manage Resourcing Performance:

  • Manage supply of 250 resources for UK&I SL engagements

  • Proactive liaison with all SL Resource Deployment teams to understand client requirements and the wider needs of the business to facilitate effective D&IC resourcing decisions

  • Deal with escalated D&IC resourcing matters and make decisions on conflicting demands, liaising with members of the Resource Deployment team and D&IC leadership as required

  • Participate in SL Resource Deployment team meetings providing insights on D&IC capacity and business performance, discussing trends, interventions and actions to improve results

  • Represent near shore solutions in cross SL Resourcing meetings

  • Manage D&IC productivity targets to influence chargeable hour and utilisation performance

  • Provide insight to the Belfast Operations team on D&IC performance against productivity metrics and owns actions to improve results

  • Influence recruitment pipeline through active identification of skill gaps and performance trends to meet business demands

  • Build specialist knowledge on D&IC capability and skill sets and proactively deploy individuals to areas where optimal utilisation can be achieved

  • Identify common skillsets and champion the fungibility of D&IC to drive wider team performance

  • Work with Belfast Operations on annualD&ICbudgets to capture accurate headcount and chargeability phasing and flagging any concern areas before finalisation on these metrics

  • Support and implement continual improvement ofD&ICresource deployment processes

  • Support and implement best practice approaches across the Resourcing function

Create an exceptional team:

  • Participate in Resourcing function team meetings, performance development requirements and training to develop the function

  • Lead on UK&I Resource function initiatives with senior sponsor support

  • Seek out opportunities to supervise, coach and mentor to further development in role

Skills and attributes for success

  • Strong stakeholder management capability to effectively influence on resource solutions

  • Able to work independently, demonstrating awareness when to escalate

  • Capable of working across multiple teams and managing stakeholders with differing priorities

  • Able to think quickly, work under pressure to meet competing demands

  • Business acumen to challenge the commercial drivers of resourcing decisions

  • Able to use business information to anticipate interventions to improve performance

  • Confident and resilient to deal with resourcing challenges

  • Evidence of some team or area supervisory responsibilities

To qualify for the role you must have

  • The ideal candidate should have considerable experience in commercial resourcing, recruitment or operations environment that can demonstrate adaptability to the role

Ideally, you’ll also have

  • Professional services experience (not essential)

What we look for

You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.

We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

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