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EY Student Hire Pre Offer Coordinator (fix-term contract until 24 July 2020) in Birmingham, United Kingdom

Student Hire Pre Offer Coordinator (fix-term contract until 24 July 2020)

Core Business Services

Requisition # BIR001YN

Post Date Apr 12, 2019

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success. HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

Please note this is a fix-term contract until 24 July 2020 .

Purpose

The successful candidate will be responsible for providing a high quality recruitment administration service for graduate, industrial placement, summer internship and school leaver recruitment and selection activities.

Accountabilities

  • Deliver exceptional client service in line with our recruitment requirements and ensure service level agreements and recruitment targets are met consistently.

  • Provide a positive recruitment experience for all candidates that apply for a graduate, undergraduate or school leaver position.

  • Liaise with Student Recruitment and other key stakeholders to proactively coordinate recruitment activity.

  • Anticipate and respond to queries from applicants and referrals from Student Help Line; conducting further analysis if appropriate.

  • Produce reports to communicate progress and status for Student Recruitment.

  • Flexibly support other team members in response to work volumes e.g. answering queries from applicants in the peak candidate attraction season; supporting both the post-offer and undergraduate processes; supporting the Student Help Line; supporting other HRSSC teams.

  • Keep up to date with changes to EY HR policy and process and ensure compliance with the Data Protection Act.

  • Contribute to wider HRSSC and HR related projects.

Typical activities

  • Screening graduate, undergraduate and school leaver applications and coordinating online tests where appropriate.

  • Coordinate recruitment pipelines and administer candidates through the recruitment process; scheduling 1 st stage telephone interviews.

  • Deliver candidate coaching calls and webinars ahead of telephone interview.

  • Coordinate assessment centres and final interviews; responsible for scheduling the event logistics including booking rooms and creating the event schedule. Support the maintenance of a list of trained interviewers and assessors.

  • Managing assessment and final interview outcomes, delivering feedback where requested. This includes data entry of performance scores used for annual validation. .

  • Assess pipeline to help predict volumes of commitment required by the business to fill recruitment targets.

  • Provide Student Recruitment with regular updates on the progress made towards pipeline targets.

  • Support applicants with enquiries and respond to calls relating to the Student Recruitment process.

  • Communicate regularly to candidates throughout the recruitment process to enhance their recruitment experience.

  • Update systems on a daily and timely basis, ensuring data integrity.

  • Update the student recruitment system, Taleo, with candidate progress and interview and assessment centre feedback.

  • Identify and contribute to process improvements and ways to optimise technology to benefit the business.

  • Commit to own personal development and ensure knowledge and skills are always up to date.

Experience and qualifications

  • Administration experience, ideally within a service delivery team environment.

  • Ability to demonstrate business knowledge as well as use of initiative and pro-activity.

  • Strong attention to detail and accuracy.

  • Ability to demonstrate ownership taken for service delivery.

  • Use of systems to administer processes.

  • Strong customer service skills and telephone manner.

  • Ability to work on a number of different tasks to agreed timescales.

  • Able to manage high volumes.

  • Qualified to GCSE level or equivalent.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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