EY Tech Transformation - Next Gen Tech Ops (NGTO) Tech Modernization - Senior Manager - Open Location in Boston, Massachusetts
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Technology Modernization – Senior Manager
To achieve breakthrough performance in the Transformative Age, companies must confront new challenges head on. Changing consumer behaviour, increased competition in digital markets, and disruptive business models have created unprecedented growth opportunities and raised customer expectations of their technology landscape. A modern, resilient, and scalable technology environment is a foundational component of any successful organization in the digital age. Our Next Generation Technology Operations competency helps organizations enable resiliency, growth and transformation through foundational technology optimization, automation of key processes and the modernization and revamp of their technical stack.
We help the world’s largest companies transform and modernize their technology landscape by focusing on innovative ways to optimize governance, service management, intelligent automation, digital transformation, workforce, and technology platform modernization.
Your key responsibilities
CIO’s are positioned to partner closely with the business to drive capital efficient growth, enable customer experience, modernize, and transform their technology portfolio. IT organizations have historically run in a project-led, waterfall methodology with increasing pressure from the business to run IT at a reduced cost year over year. There is an opportunity create modern IT operating models that better align with strategic business objectives and drive value-add, business enabling, revenue generating activities. In the digital world, most business investments and ventures will require technology. To enable digital transformation, EY influences technology executives to drive outcomes and revenue in partnership with their business stakeholders.
Skills and attributes for success
A Senior Manager is responsible for delivering a portfolio of engagements across the full spectrum of Technology Modernization including: Enterprise Platform optimization, Intelligent Automation design and implementation, IT Service Management (Incident, Problem, Change, Configure), Technology Asset Management and Technology revamp.
To qualify for the role you must have
10 – 15 years of experience as a consultant in the IT field or comparable industry experience
Deep understanding of technology management frameworks and operating models.
Deep Understanding of leading Governance and IT Service Management models (e.g. ITIL)
Demonstrated ability to liaise between business, technology, and vendor teams.
Extensive experience advising senior stakeholders on development & implementation of IT strategy, digital transformation, Agile operating model, & customer experience frameworks
Experience coordinating complex transformations across multiple workstreams and audiences encompassing the business, technology, and vendor partners.
A proven ability to lead stakeholders and successfully manage technology teams
Demonstrated thought leader including but not limited to Enterprise Platforms, IT Service Management, Intelligent automation, and emerging technologies.
Ideally, you’ll also have
Experience working with a Big 4, a boutique technology consulting firm or extensive industry experience preferred
Demonstrated leadership of large, cross functional teams in an IT Operations environment
Experience working in a fast-paced team environment and ability to adapt quickly to change
Experience participating in development & implementation of IT strategy, digital transformation, Technology governance structures, and IT Operating models.
Experience and demonstratable results in professional services sales
Refined executive presentation skills focused on driving business outcomes
What we look for
Ability to develop relationships with key busines, technical and client stakeholders to ensure the business case and customer satisfaction goals are met
Ability to seek expansion and improvements of existing Technology environments within your areas of expertise to create growth opportunities and sales
Knowledge of how to scale technology teams from small/medium to large-scale teams, while ensuring alignment to the organization’s technology strategy
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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