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EY Vendor Management Lead - EY Global Delivery Services in Buenos Aires, Argentina

Vendor Management Lead - EY Global Delivery Services

Core Business Services

Requisition # BUE002F4

Post Date Jan 26, 2021

Vendor Management Lead

Join our team and you will help support the important business enablement functions that keep our organization running strong. As a GVMO professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 325,000+ people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

In line with Next Wave, EY manages key 3rd party IT services within the Global Vendor Management Organization (GVMO). GVMO scope includes vendor governance, contract and relationship management for high value technology and managed services delivered by Strategic IT Vendors. The key objective of the GVMO and this role is to maximize value and prevent value leakage from vendor relationships and contracts. Value leakage refers to all circumstances where EY is failing to extract the maximum strategic or commercial value from a third-party relationship or contract.

This position has global scope and is accountable and responsible for assigned managed services agreements and vendor relationships.

Your key responsibilities

Working independently within an established framework, under minimal guidance, the successful candidate will be accountable for assigned IT strategic managed services contract(s) to provide transparency on vendor performance and contract compliance by ensuring the appropriate controls and processes are in place to reduce risk, improve vendor performance, optimize contract value, and ensure partnership efficiency along with contributing to building out the GVMO.

The Vendor Management Lead will work across GVMO, EY Technology, and assigned managed services contract(s) to standardize key success metrics, coordinate/facilitate executive vendor business review and service review meetings, establish governance processes, manage disputes, coordinate vendor engineering sessions, provide contract understanding and guidance, track compliance of key deliverables, manage the relationship, and other vendor management activities.

The successful candidate will act as a vendor governance and contract management subject matter resource and interface with business and technical stakeholders for the delivery of third-party technology and managed services.


  1. Lead a small team of Vendor Managers.

  2. Collaborate with other Vendor Management Leads to establish consistent vendor management practices across GVMO.

Pre-contract Execution Support

  1. Develop, maintain and provide the business case framework

  2. Leverage current contracts and market data to use as a benchmark (pricing, SLAs, etc.) against which supplier proposals can be compared and baseline contracts developed

  3. Support the RFI/RFP/contracting process with focus on performance standards and governance.

Contract Management

  1. Develop the contract management plan and configure Sirion with all information and workflows required to manage the contract

  2. Track supplier compliance to the contract, including contracted deliverables and obligations

  3. Develop a risk and mitigation approach for the contract and identify, track and report contract risks and issues and escalations.

  4. Resolve contract issues

  5. Provide ongoing contract guidance and interpretation

  6. Identify and implement cost avoidance/reduction opportunities

  7. Establish and run the change order process and governance, including analyzing requested contract changes, establishing EY positions on change orders, supporting the negotiation and agreement of change orders, and integrating change orders into the overall contract management and Sirion.

Performance Management

  1. Establish governance (reporting and meeting cadence) for service performance obligations and SLAs

  2. Define performance obligations and SLAs based on scope changes (through change orders)

  3. Validate supplier provided performance and SLA/KPI reports and identify points of difference between those reports and EY generated view.

  4. Report on Supplier achievement of performance obligations and SLAs/KPIs and provide analysis and insights

  5. Manage Supplier through delivery of root cause analysis (RCA), remediation planning and resolution of significant SLA performance failures

  6. Recommend SLA/KPI methodology updates and improvements

  7. Identify, confirm, track and ensure application of service credits and earn-backs

  8. Build, maintain and report scorecards and metrics (e.g. spend, performance, customer satisfaction, compliance, etc.)

  9. Develop and distribute performance dashboards that include key scorecards and metrics

  10. Manage performance benchmarking relative to market, identify performance gaps and process improvement opportunities, propose recommendations and implement performance improvements

Financial Management

  1. Report the business case performance and benefits realization

  2. Establish contractual financial obligations and calculations in Sirion

  3. Support verification of invoice accuracy

  4. Identify cost avoidance/reduction/optimization opportunities and propose recommendations

  5. Perform financial benchmarking relative to market

  6. Track and manage Supplier discounts

  7. Define, track and report benefits and value realization metrics provided by the vendor relationship

  8. Identify and recommend further benefit and value optimization opportunities

Relationship Management

  1. Develop and run a management plan for the assigned vendor contract

  2. Identify and report pain points, improvement opportunities and relationship status of strategic vendors for assigned contracts/relationships through interviews, workshops and performance

  3. Establish and manage governance for strategic vendor contracts and relationships

  4. Identify and manage stakeholders

  5. Develop regular stakeholder reporting and produce and provide strategic vendor reports to key stakeholders

  6. Facilitate and track voice of customer (VOC), NPS and customer satisfaction survey feedback and report result to stakeholders

Skills and attributes for success

• Excellent written and verbal communication skills

• Excellent skills in managing vendor service level and support agreements

• Strong methodical, detailed, and quality approach

• Strong leadership attributes

• Excellent reliability and accountability

• Experience working in a multicultural global environment

To qualify for the role you must have

• Experience in managing, selling and/or negotiating managed services agreements

• Extensive relevant experience

• Strong relationship skills

• Strong commercial acumen

• Bachelor’s degree

Ideally, you’ll also have

• Excellent business and IT industry awareness

What we look for

We are looking for passionate, driven, and hard-working individuals who have proven expertise in vendor and contract management.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us. Apply now.