EY Advisory Services Senior Consultant - Performance Improvement - Customer in Canberra, Australia

Advisory Services Senior Consultant - Performance Improvement - Customer


Requisition # CAN00196

Post Date Aug 31, 2018

As a customer advisory professional at https://www.ey.com/au/en/services/advisory/customer in our Canberra practice, you’ll provide clients with a strong analytical framework to optimise public sector service delivery performance and enhance citizen experience.

Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help improve our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

This is a fantastic opportunity working with market leading specialists and working collaboratively with our clients to manage engagements and lead teams of resources. You will work on a range of varied engagements for our clients, primarily in the public. We are interested in consultants who are ambitious, goal-oriented and service-oriented. A customer-focused professional who is keen to work with exciting but challenging tasks in a successful consulting environment. To succeed in this role as a consultant, it is important that you have a sociable and communicative persona, with a good ability to collaborate with colleagues, customers and stakeholders. If you think you are passionate about improving customer experience and public sector service delivery, and are ready to take up some of our customers’ most demanding needs, this role is for you.

Your key responsibilities

In your role as a Senior Consultant in the Customer team you will:

  • Contribute to full scale operational and organisational transformations across the client’s organisation with a particular focus on supporting outcomes and functions

  • Prepare and deliver client proposals and other sales supporting materials

  • Manage and support client stakeholder relationships

  • Package overall project findings into clear, concise, high-quality work products

  • Act as a subject matter resource on one or more services, you'll leverage knowledge and experience to shape EY’s services to meet client problems

Skills and attributes for success

We’re looking for people with the following experience:

  • Creating and developing strategies to support the implementation of policy and service delivery initiatives

  • Leading and working in multiple projects with a collaborative and result-oriented approach

  • Going the extra mile to meet and surpass customer needs and expectations

  • Be self-motivated and organised

  • A positive attitude and keen willingness to learn, demonstrating flexibility and accountability

  • The ability to help with Business Development

  • Exceptional analytical and report writing skills

  • Effective stakeholder management and communication skills

  • Strong interpersonal, customer interface and presentation skills

To qualify for the role you must have

  • Only those with Australian citizenship and eligibility for security clearance can be considered for this role.

  • 2+ years’ experience in a relevant government and/or consulting role, working on numerous projects or policy implementation

  • A Bachelor's and/or post graduate degree in business, commerce or a related major.

  • Strong project management, negotiation and interpersonal skills.

  • Advanced written and verbal communication skills and presentation skills.

You will impress us with your technical skills, however, it will be your strong communication skills, ability to build and develop relationships and commitment to delivering excellence in client service that will stand you apart.

Ideally, you’ll also have

  • Experience in customer value proposition, customer support, customer analytics, digitalization and policy implementation

  • Experience as a Consultant in CRM processes and tools

  • Experience and/or willingness to work in cross sector and interstate

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded based on your performance and the value you bring. Our Total Rewards package includes support for flexible working, career development, and an extensive range of wellbeing and benefit offerings. We are happy to consider formal and informal flexible working arrangement. To find out how some of our people are using these arrangements to help them achieve a lifestyle balance, please click here at http://www.ey.com/au/en/careers/experienced/life-at-ey#fragment-6-na .

Who we are

EY is an inclusive and equal opportunity employer offering a vast range of internal networks including Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network. These provide our people with the opportunity to connect across offices and allow us all to embrace and value the diverse society we live within. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

About EY

As a global leader in assurance at http://www.ey.com/au/en/careers/experienced/assurance , tax at http://www.ey.com/au/en/careers/experienced/tax , transaction at http://www.ey.com/au/en/careers/experienced/transactions and advisory services at http://www.ey.com/au/en/careers/experienced/advisory/experienced---advisory , we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Apply now.

The preferred applicant will be subject to employment screening by EY or by their external third party provider.

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