EY Advisory Services Senior - Performance Improvement - Program Manager, Lead-to-Cash -Customer - Sales & Service in Chicago, Illinois

Advisory Services Senior - Performance Improvement - Program Manager, Lead-to-Cash -Customer - Sales & Service


Requisition # UNI00CP4

Post Date Nov 02, 2018

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fuelled by data, create a fully interconnected society. Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the Customer Sales & Service practice, you’ll help leading companies across industries strategize and execute on their future customer vision and experience.

The opportunity

With rapid growth across digital, we’re looking for people in a wide range of focused areas. So whether you’re interested in customer service, customer relationship management, CRM technology, customer experience, we have a role for you. Whichever you choose, you can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. This is also an opportunity to get in on the ground floor as our practice expands and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.

Your Key Responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products. As a Senior and CRM Technologist, you will play a critical role in the development and execution of the CRM technology strategy and vision for our clients.

Skills and attributes for success

  • Experience across multiple full lifecycle technology-enabled business transformations, enabled by CRM and other front office technologies to help clients reinvent their future state customer sales and service delivery models.

  • Experience with large transformation program management across lead-to-cash:

  • Business case development and value realization management

  • Project planning and dependency management

  • RACI development

  • Issue management

  • Resource planning and management

  • Budget planning and management

To qualify for the role you must have

  • Specific experience with Microsoft Dynamics, SAP C4C, and/or Salesforce.com implementations

  • Past experience working with IT and business stakeholders to achieve expected outcomes

  • Demonstrated understanding of marketing, sales, service, and order-to-cash processes

  • Bachelor's Degree with 5+ years of work experience in consulting or company-internal project management roles project managing large transformation programs.

  • A valid passport and US driver’s license; willingness and ability to travel estimated 80% both domestically and internationally

What we look for

We’re seeking passionate leaders with a strong digital vision and a desire to stay on top of both customer experience, customer service, and digital trends across all customer touchpoints and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their customer experience vision, EY’s Customer Sales & Service Practice could be the next step in your professional journey.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

  • An excellent team of accessible senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.