EY Independence - Support Center Agent in Cleveland, Ohio
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Join our Risk Management team as part of the Independence function. This function assists EY engagement teams in complying with professional standards and regulatory requirements, helping EY professionals stay “independent” from EY audit clients. You’ll help protect EY from risks related to our client-serving professionals’ personal independence. The Independence team provides coordinated advice and assistance on independence, conflicts, and regulatory and risk management issues, as well as supports our people by providing one-on-one assistance. You’ll handle inbound and outbound calls in a professional manner and provide accurate and timely answers to personal independence queries and concerns. You’ll work closely with all parts of the organization to identify, manage and monitor personal independence risks by providing coordinated advice and assistance directly to EY professionals.
You’ll have the opportunity to develop your career by collaborating with independence professionals around the globe. You’ll be supporting our client-serving teams in accurately representing and adhering to the global EY organization’s personal independence standards. Our Independence team develops outstanding leaders who deliver on EY promises to our stakeholders. We play a critical role in supporting the reputable EY brand by verifying our professionals are following independence regulations.
Your key responsibilities
You’ll possess subject-matter knowledge enabling you to develop and execute support center programs that will assist EY employees with reporting requirements, assessing compliance, tracking findings and remediating issues with key stakeholders. You’ll collaborate with other support center professionals to improve service level. You’ll help train new employees and inform them about the EY Personal Independence Policy. Additional responsibilities include:
Assisting in the development of testing programs that are effective, measurable and impactful
Executing detailed operational monitoring programs to validate compliance with US firm policy
Facilitating and driving the process to completion by following up on requests from Risk Management consultants and EY employees
Understanding and applying key requirements of the US firm’s and regulators’ independence rules and policies
Working with EY employees on obtaining background materials required to initiate review of business relationships or other processes
Acting as a liaison between EY personnel, other members of the Risk Management team and various functional areas within the US firm in assessing compliance
Building and leveraging a network of contacts within Risk Management and across the US firm
Challenging existing processes and approaches for operational efficiency, effectiveness, internal controls and/or customer service and offering innovative ideas for improvement
Troubleshooting skills, either basic or advanced, depending on the role and industry
Skills and attributes for success
Exceptional interpersonal and rapport-building skills
A patient and empathetic attitude
Strong time management and organizational skills with basic knowledge of project management tools and methodologies
Comfortable working in fast-paced environments
Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment
Computer literacy and phone skills, including familiarity with complex or multiline phone systems
Ability to collaborate with multiple professionals and/or teams simultaneously
Strong interpersonal and responsive customer service skills
Ability to learn and understand the US firm’s and regulators’ independence rules and policies as well as familiarity with other risk management initiatives
Ability to successfully manage multiple tasks and activities in a timely manner and be responsible for specific outcomes
Strong problem-solving skills and attention to detail
Strong research skills and the ability to apply sound business judgment to individual and team assignments
To qualify, you must have
Bachelor’s degree or equivalent work experience
Proficient in Microsoft Office (Word, Excel, PowerPoint)
One to three-plus years’ related experience
Flexibility to work an eight-hour shift between 8:00 a.m. and 9:00 p.m. ET Monday through Friday
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $50,000 to $88,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $60,000 to $100,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at email@example.com .