EY Tech Consulting - ServiceNow Leader - Senior Manager in Cleveland, Ohio
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Manager you'll play a leading role in that mission – providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
You'll lead a tight-knit team in a rapidly growing area of our consulting business. It's a high-profile role, in which you'll have plenty of opportunities to lead teams and generate sales with new and existing clients. As you do, we'll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.
Your key responsibilities
Here, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers' HR, Customer Service, Facilities, Legal or IT solutions. Wherever you find yourself, you'll be making a visible impact on ServiceNow projects that cross borders and challenge conventional wisdom to encourage transformation. You'll often work on-site to personally understand and influence our clients – so you'll also need to be ready for regular travel.
Skills and attributes for success
Acting as a leader across all aspects of ServiceNow project and solution delivery
Overseeing application and workflow configuration
Developing client-specific reporting processes and integration components
Working closely with ServiceNow technical teams to set up the SaaS platform
Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
Identifying sales opportunities to generate new business
Monitoring and reporting on quality, risks and potential opportunities for improvement
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
Seven or more years of ServiceNow technical experience
A thorough understanding of the technical and business aspects of platform development
A proven record of excellence in managing a solutions-driven team at a senior level
The ability to meet strict deadlines
A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
A flair for identifying and capitalizing on new revenue streams
A driver's license valid in the U.S.
Be willing and able for regular travel to client sites
What we look for
We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You'll also need excellent communication and negotiation skills. We'll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you're ready to take ownership of a team that's poised to take the industry by storm, this role is for you.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.