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EY Tech Transformation - Next Gen Tech Ops (NGTO) Tech Modernization - Manager - Open Location in Cleveland, Ohio

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology Modernization – Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

To achieve breakthrough performance in the Transformative Age, companies must confront new challenges head on. Changing consumer behaviour, increased competition in digital markets, and disruptive business models have created unprecedented growth opportunities and raised customer expectations of their technology landscape. A modern, resilient, and scalable technology environment is a foundational component of any successful organization in the digital age. Our Next Generation Technology Operations competency helps organizations enable resiliency, growth and transformation through foundational technology optimization, automation of key processes and the modernization and revamp of their technical stack.

The opportunity

We help the world’s largest companies transform and modernize their technology landscape by focusing on innovative ways to optimize governance, service management, intelligent automation, digital transformation, workforce, and technology platform modernization.

Your key responsibilities

CIO’s are positioned to partner closely with the business to drive capital efficient growth, enable customer experience, modernize, and transform their technology portfolio. IT organizations have historically run in a project-led, waterfall methodology with increasing pressure from the business to run IT at a reduced cost year over year. There is an opportunity create modern IT operating models that better align with strategic business objectives and drive value-add, business enabling, revenue generating activities. In the digital world, most business investments and ventures will require technology. To enable digital transformation, EY influences technology executives to drive outcomes and revenue in partnership with their business stakeholders.

Skills and attributes for success

A manager is responsible for delivering across the full spectrum of Technology Modernization including: Enterprise Platform optimization, Intelligent Automation design and implementation, IT Service Management (Incident, Problem, Change, Configure), Technology Asset Management and Technology revamp.

To qualify for the role, you must have:

  • 5 to 10 years of experience as a consultant in the IT field or comparable industry experience

  • Demonstrated understanding of technology management frameworks and operating models.

  • Understanding of leading Governance and IT Service Management models (e.g. ITIL)

  • Demonstrated ability to liaise between business, technology, and vendor teams.

Ideally, you’ll also have:

  • Experience working with a Big 4 or boutique technology consulting firm preferred

  • Experience working in an IT Operations environment

  • Experience working in a fast-paced team environment and ability to adapt quickly to change

  • Experience participating in development & implementation of IT strategy, digital transformation, Technology governance structures, and IT Operating models.

What we look for

  • Ability to collaborate and communicate with technical resources to understand issues and challenges.

  • Ability to assess and create strategies for the reduction of technical debt.

  • Ability to communicate and liaise effectively with business teams, technical teams, and vendor teams to drive operational efficiency, protect the business, and mitigate technology related risks.

  • Capability to provide analytical support to IT Operations and present insights and customer requirements that facilitate better decision making.

#FY22TechTransformation

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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