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EY Infor Enterprise Asset Management (EAM) Consultant - Senior Manager in Concord, New Hampshire

Infor Enterprise Asset Management (EAM) Consultant - Senior Manager

Consulting

Requisition # UNI00HAE

Post Date 1 day ago

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As an EY professional, you will be focused on helping them grow and turn their strategy into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, working to ensure you play your part in building a better working world.

The opportunity

EYs Technology Solutions Delivery practice assists our national consulting practices in planning, pursuing, delivering and managing large, complex full lifecycle initiatives along with providing experience in leading practices, methods, and resources in Infor’s applications and technology space. Consultants in the Infor practice advise clients to understand, architect and implement the core applications and technology required to run their business. Our focus will be on helping our clients to implement technology to enable business and operational improvement.

Job Summary

Individual will work as part of a team or individually to design and implement technical solutions for Infor EAM providing proven expertise during implementation, upgrade or redesign projects in the Health and Public Safety sector. General requirements include hands-on experience with implementations and/or upgrades of cloud and on-premise Infor EAM suite along with project leadership and subject-matter experience of modules within the suite. Position works directly with clients providing hands-on leadership, process design, application configuration and build support, training, testing, problem resolution, go-live support and change management. As a Senior Manager, individual will have a business development and delivery responsibility to help customers meet their objectives of increasing revenue, profitability and market competitiveness; ensuring that the design and delivery of complex solutions provided meet customer requirements.

Your Key Responsibilities

The Infor EAM Senior Manager will be a senior leader in the EAM practice developing talent, contributing intellectual capital, helping close new business, and providing consulting services to EAM clients ultimately helping them improve business performance.

Practice Leadership:

  • Promote an effective forum for sharing EAM expertise within the practice to strengthen collective EAM knowledge and aiding the resolution of our client’s challenges

  • Be the voice of Infor EAM in the Health & Public Safety sector; gather and consolidate market observations and trends

  • Lead the development of high-quality Health & Public Safety asset management Point of Views (PoVs), white papers and other internal and external marketing materials

  • Continually pursue latest product features, functionality and technology innovations to stay current and add value to our projects

  • Maintain and upskill knowledge of Infor products, services and industry practices

  • Develop external eminence across the sub capabilities in the EAM space (e.g., asset performance mgt, maintenance digitization, safety, mobile asset mgt)

Business Development:

  • Collaborate with the business development team to jointly qualify and pursue customer opportunities

  • Support the Health and Public Safety EAM sales pipeline and actively participate in the RFI/RFP process to develop the technical aspects of proposals

  • Present technical solutions to customers, both formally and informally, as required

  • Author high-quality, informative content as a response to the technical section (e.g., solution descriptions, architectural diagrams) as part of the RFI/RFP process

  • Provide various levels of reports for top opportunities, weekly progress reports and ad-hoc reports requested by management

Engagement Delivery:

  • Provide consulting services to EAM clients, helping them improve business performance

  • Capture customer requirements and end-to-end design solutions addressing customer’s business drivers

  • Lead the process to team with clients to understand current state processes and define future state business processes based on business objectives

  • Lead EAM implementations including project estimation, initiation, planning, design, build and deploy phases

  • Provide leadership in data migration activities from a finance business perspective

  • Configure applications according to requirements and design and lead and/or conduct required testing (e.g., Conference Room Pilot, System Testing)

  • Oversee the adoption of Infor Implementation Accelerators and lead workshops to aid in design process

  • Oversee the quality of project documentation such as test scripts and training materials to support user adoption

  • Oversee training activities such as training strategy and planning as part of the project training process

  • Provide post-go-live leadership, support and problem resolution to the client and team

  • Manage consulting resources and budget on client projects

  • Manage teams in the identification of business requirements, functional design, process design (e.g., scenario design, flow mapping), prototyping, testing, training and defining support procedures

  • Participation in program leadership, governance and change enablement

  • Provide additional information and advice to the Service Delivery and Operations team during the implementation that drives successful delivery engagements that are profitable and of the highest quality

Skills and attributes for success

  • Demonstrate in-depth technical capabilities and professional knowledge in your functional area of enterprise asset management

  • Demonstrate ability to quickly learn new processes and uncover new offerings that may assist current customer base

  • Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment

  • Drive high-quality work within expected timeframes and on budget

  • Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes

  • Build relationships with client personnel and deliver quality client services

  • Strive to assist our clients uncover additional areas of opportunity and manage the business development process

  • Understand EY and its service lines and actively assess what the firm can deliver to serve client

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Desire to work in an information systems environment

  • Excellent communication (written and oral) and interpersonal skills

  • Excellent leadership, communication (written and oral) and interpersonal skills

  • Desire to challenge and inspire both co-workers and clients to think about difficult situations in new and transformative ways

  • Promote diverse and inclusive teaming and leadership

To qualify for the role you must have

  • Bachelors degree in Business, Marketing, Economics, Engineering, Information Technology, MIS or related field.

  • Deep understanding of enterprise asset management processes including asset management, equipment maintenance, equipment tracking, mobility, and related functions (e.g., inventory mgt, procurement, supply chain)

  • Eight to ten years of related work experience with a minimum six years of Infor EAM experience including full suite implementations and/or major upgrades of the following applications

  • Flexibility to work across consulting services if needed

  • Experience leading teams, managing engagement economics and business development

  • Experience with a minimum of two Infor EAM cloud implementations

  • Understanding of Infor EAM standard reports

  • Minimum five full Infor EAM implementations (full-life cycle to include: requirements gathering, business process design, testing, go-live and production support)

  • Minimum of five years’ experience working in the healthcare (e.g., Payers, Providers, Clinical Research), government and public sector or telecommunications

  • Willingness to travel up to 80%; valid driver’s license and US passport required

Ideally, you’ll also have

  • Master’s degree in Information Technology, Engineering, Business Administration

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible vacation plus 19 observed holidays and 10 paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

  • An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Build your legacy with us.

Apply today.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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