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EY GDS DL Enablement Service IT Helpdesk L1 in Dalian, China

GDS DL Enablement Service IT Helpdesk L1

Core Business Services

Requisition # DAL007SH

Post Date Sep 14, 2020

EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR,IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.

GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.

  1. 对安永员工提供一线的中文技术支持。

  2. 与其他部门的技术人员合作,解决用户在系统,应用,以及基础设施方面遇到的技术问题,疑问以及服务请求。

  3. 了解及贯彻最新的安永IT服务流程,政策。

  4. 通过电话,邮件,聊天工具分析,解决用户的问题。

  5. 升级未解决的问题给其他IT团队。

  6. 记录,解决,跟踪每一个案件。

  7. 能够倒班

  8. 当被要求时执行其他的工作

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