EY Accounts Receiveable Supervisor - Dallas in Dallas, Texas
Accounts Receiveable Supervisor - Dallas
Core Business Services
Requisition # DAL007NG
Post Date 5 days ago
Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
Join our Finance team and you will help enable EY client account teams and management to run the business effectively. You’ll help to improve engagement profitability, manage enterprise wide risk and support market development activities. You will support EY planning, reporting and forecasting and analysis, or help EY people manage day-to-day activities, such as managing engagements, process and auditing time and expense or invoice processing. You’ll also work with other parts of our organization, sharing your financial experience and insights to achieve specific goals. You’ll get all the support you need to stay on top of regulations — and the advice and help you‘ll need to meet your own professional goals.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The AR Supervisor is responsible for staff management including overseeing, monitoring and coordinating AR team activities by providing guidance and assistance to individual team members and maintaining service level agreements and customer satisfaction.
Recruits, hires and trains a team of professionals who deliver exceptional customer service and work together to achieve agreed upon targets and goals
Oversees effective team operations by implementing process, productivity, quality, and customer service standards
Organizes and assigns activities to team members to ensure continuity of operations and a high level of internal customer satisfaction
Prioritize, monitor, and ensure the balance of employee workloads
Coach and develop resources, building skills over time through training and development programs, as well as project assignments
Suggests and assists with the development and implementation of new processes
Performs weekly inventory analysis, monitoring unbilled and billed aging of accounts
Assists in the analysis and preparation of billing and cash forecast reports
Proficiently conducts account analysis in both open and closed history with the ability to identify root causes and assist staff in resolving issues.
Manages employee performance by providing coaching and completing performance evaluations
Provides guidance on day to day activities and resolves escalations on account activities
Organizes and leads team conference calls as needed to facilitate effective communication, teaming and achievement of goals
Identifies billing system/process improvements and maintains/updates written procedures
Acts as first level of escalation to help resolve issues; Provides guidance to billing team on AR issues and resolution
Provides guidance to team on preparing accurate and complex billing spreadsheets
Reviews account assignments based on established client/customer criteria and adjusts as necessary
Acquires significant knowledge of various customer payment processes and suggests effective strategies to effect prompt payment from customers
Analyzes recurring issues and organizes appropriate resources to implement plans to resolve internal and client-related issues preventing client payment
Solicits and appropriately responds to feedback from key stakeholders (Finance, CSPs, FMAs) to ensure customer satisfaction and high quality
To qualify, candidates must have:
Possess high level of professionalism and leadership attributes
Ability to communicate and partner across all levels: internally and externally
Strong detail and deadline orientation
Proven organizational skills
Exceptional customer service orientation
Strong proficiency with Microsoft Excel and Word programs as well as the ability to learn new applications quickly
Effective delegation and time management skills
Ability to make sound decisions based on judgment and experience
Strong teaming abilities as well as demonstration of effective virtual teaming
Effective multitasking and prioritization skills
Demonstrate insightful coaching
Bachelor degree in finance, accounting or business administration or equivalent years of relevant experience
5 + years as supervisor or team lead over AR with deep AR analysis experience, additional financial management experience beneficial
Experience in AR with regard to professional services vs. products is ideal
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.