EY Risk Management Operations & Quality Compliance Lead in Dallas, Texas

Risk Management Operations & Quality Compliance Lead

Core Business Services

Requisition # DAL005DF

Post Date Jun 13, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Business Relationship Support (BRS) Team provides support to engagement teams in making certain the firm’s risk management processes are followed with regard to third party business relationships. The BRS Team Lead will manage a group of BRS associates who assist with the management, preparation, research, evaluation, negotiation and execution of agreements. The Team Lead manages and develops direct-reporting staff by using people management processes and tools involving staffing, training, supervising, coaching and performance management to achieve optimal performance. The Team Lead also handles escalated customer service challenges and maintains strong customer and cross functional relationships.

Key Responsibilities:

  • Monitors and assign incoming work requests for each team member

  • Reassigns requests as needed to maintain workload balance while meeting customer’s deadlines

  • Acts as a single point of contact for escalations as well as technical and process questions from team and internal clients

  • Acts as a primary project manager for large pursuits involving multiple requests

  • Focuses on potential project issues to prioritize; resources, timing, quality, scope and risk

  • Training & coaching of team members

  • Performs 2 nd Level Review on Business Relationship Evaluation and Tracking (BRETs) for assigned team members

  • Performs quality measurements analysis and reporting for leadership

  • Manages process consistency using firm standard tracking tools

  • Involved in each individual team member’s performance management and development processes (feedback, goals, reviews, etc.)

  • Meets with Supervisor to discuss team performance, concerns, issues for actions

  • Creates a knowledge transfer culture within the team including training the field on our support processes

  • Consolidates feedback and drives process improvement discussions

  • Participates on various calls with internal customers to consult on overall Business Relationship Support processes

  • Documents, updates and maintains processes and procedures

  • Assists with content management, discussion boards, Community Home Space, Team site, etc.

Qualifications, education and certification:

  • Excellent communications and customer service skills

  • Attention to detail and strong organizational skills are essential

  • Project management experience

  • Ability to manage multiple tasks in a fast-paced environment

  • Ability to work and communicate with all levels within the firm

  • Ability to manage without authority

  • Demonstrates basic understanding of specialized industry and/or a specific sector

  • Must be experienced with all Microsoft Office Tools

  • Bachelor's degree in a related discipline, or equivalent work experience

  • Approximately 2-4 years of related experience with 2+ years managing people

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.