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Experience Management, Supervising Associate - Strategy & Transactions EYP

Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams supporting our clients. You'll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. You'll also interact with various business functions, including finance, operations, and business development, and be a crucial piece in helping to drive our business in meeting strategic goals.

The opportunity

You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. You'll focus on matching resource needs with availability while taking into consideration skills required, personal preferences and engagement risk. You'll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.

Your key responsibilities

• Assign appropriate client service personnel to engagements by accessing information, reviewing options available and presenting recommendations based on policies and client requirements. Challenge, as appropriate, scheduled hours and personnel to make sure of efficient utilization of resources.

• Promote and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or conflicts.

• Identify and address scheduling risks (e.g., excessively high/low utilization, morale issues, performance issues, staff/engagement/client issues). Take action to decrease individuals' unassigned time and balance the workload of engagement teams.

• Resolve conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported staff.

• Build relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development goals.

• Focus on engagement needs by appropriately prioritizing staffing decisions.

• Counsel supported personnel as needed/requested; raise issues to leadership as appropriate.

• Work cross-functionally with other support functions, including recruiting, talent, and visa and immigration, to best support client servers.

• Read, review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours, tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan utilization.

• Raise critical and complex issues identified to EM leadership.

​Skills and attributes for success

• Strong analytical skills; detail-oriented

• Very strong communication skills, both oral and written

• Proficient at negotiation skills and conflict management

• Ability to be creative and "think outside the box"

• Moderate understanding of Excel

• Strong client service focus; responsive to requests and maintains a sense of urgency in resolving issues.

• Comfortable working longer hours as needed

To qualify for the role, you must have

• Bachelor's degree or equivalent work experience

• 5-7 plus years of experience. Experience in a professional services firm desired

Ideally, you'll also have

• Proficiency in Microsoft applications

• Strong problem-solving skills

• Some supervisory experience​

What we look for

We're interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. You'll need to be naturally curious, ready to learn and have a genuine passion for improvement. If you're aiming to influence change within a world class organization, all while developing your own career, this role is for you.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $69,400 to $126,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $83,300 to $143,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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