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EY Transition Lead, Senior Manager in Frankfort, Kentucky

Transition Lead, Senior Manager

Core Business Services

Requisition # UNI00GEH

Post Date Oct 30, 2020

Role title: Transition Lead

Function: Global Markets

Sub Function: Global Managed Services

Job Rank: Senior Manager

Reports to: GMS Area GTM Leader

The opportunity

Managed Services is a critical component of the EY Vision 2020+ strategy and a new area of growth for the firm. GMS is already a $5.3 Billion business (FY20), a target of $6 Billion in FY21 and has plans to grow in excess of $10 Billion over the next few years. In order to meet this strategic objective we are undertaking a change in our operating model to enable our Areas (Americas, EMEIA, APAC) to have the right team in place for Managed Services pursuits.

We are looking for a Transition Lead to join our Managed Services team. As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.

You will report to the Area GTM Leader for Managed Services and will work closely with other significant global stakeholders and global delivery and enablement teams.

Your Key Responsibilities

  • Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery

  • In coordination with the client facing team, be the focal point for the setup of the engagement before transitioning to the delivery team

  • Create and maintain open and trusting relationships with the client and EY leadership

  • Organize the transition team and define roles and responsibilities for each team during the transition phase. This would require leadership of teams of c. 150 people, with direct reports of up to 15 people from our Global Delivery Services organization.

  • Work within the deal cycle with transition solution designs and contract definitions.

  • Design, launch and run transition and programme structures

  • Manage transition and go-live readiness across all teams

  • Advise and guide all workstreams to ensure successful operational launches and transitions

  • Develop and manage programme budgets

  • Create and support efficient and effective ways of working with the delivery team

  • Define the approach to transition planning and execution

  • Define, establish and utilize an efficient and effective knowledge capture process

  • Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery

  • Identify, understand and manage risks and issues related to the effective and efficient transition of services

  • Ensure successful completion and closure of contractual obligations

  • Design and run transformation programmes post service go-live

  • Build and continuously enhance managed services capabilities, methodologies and tools

  • Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements

  • Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making

The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time on request

Skills and attributes for success

  • Extensive experience in transition leadership of complex deals and Managed Services

  • Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization

  • Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations

  • Strong written and verbal communication skills for client C-Suite and EY senior stakeholders

  • Strong business partnering skills enabling working across teams.

  • Ability to produce work of consistently high-quality under pressure (time & outcomes)

  • Ability/credibility to influence key EY and client stakeholders - personal style, experience and approach

  • A high level of drive, ability to work independently and deal effectively with ambiguity and change

To qualify for the role, you must have

  • 10+ years of experience in consulting, management, as well as Managed Services

  • 10+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions

  • Demonstrated experience in Managed Services life cycle and transitioning complex Managed Services solutions

  • Experience in a complex managed services environment is an advantage

  • Client facing experience in terms of collaboration and presentation skills at C-level both internally and externally

  • Proficiency in Design Thinking and Agile Methodology

  • Ability to lead and motivate teams and work in agile environment

  • Bachelor’s degree in relevant field required – Business, Computer Science, Engineering

  • MBA and/or Master’s Degree in Business, IT or related field preferred

  • Up to 50% travel required, depending on pursuit phase

Ideally, you’ll also have

  • Programme & project management qualifications (PMP / PRINCE2 Pract)

  • Service management qualifications (ITIL)

  • Process design accreditation

  • Some experience working in Big 4/professional service organisations

What working at EY offers

At EY we are united by our shared values and dedication to delivering exceptional client service. We offer an environment that supports inclusion and flexibility along with a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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