EY BCG_OperationsEM_Associate in Gurgaon, India
Requisition # GGN0030L
Post Date Jan 13, 2020
Job Title: Associate (Experience Management)
To ensure effective resource scheduling on scheduling tools (ARMS/Retain), considering resource management guidelines, processes and protocols.
Timely updation of resource schedules on scheduling tools (ARMS/Retain)
Timely review and resolution of scheduling conflicts.
Proactive review of resource availability /resource requirements.
Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT.
Optimization of resource utilization through effective schedule management.
Basic reporting and analysis.
Graduates with 0-1 year of relevant resource management/workforce management experience.
Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.
Good verbal and written communication skills.
Basic knowledge of MS Excel.
Excellent teaming and interpersonal skills.
Positive attitude and ability to excel under tight timelines.
Experience on workforce management concepts, resource deployment and scheduling will be preferred.