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EY BCG_OperationsEM_Associate in Gurgaon, India



Requisition # GGN0030L

Post Date Jan 13, 2020

Job Title: Associate (Experience Management)

Job Description:

To ensure effective resource scheduling on scheduling tools (ARMS/Retain), considering resource management guidelines, processes and protocols.

Key responsibilities:

  • Timely updation of resource schedules on scheduling tools (ARMS/Retain)

  • Timely review and resolution of scheduling conflicts.

  • Proactive review of resource availability /resource requirements.

  • Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT.

  • Optimization of resource utilization through effective schedule management.

  • Basic reporting and analysis.


  • Graduates with 0-1 year of relevant resource management/workforce management experience.

  • Non-resource management professionals with 1 year of general work experience in any field of work, that display required skillset competencies can also be hired as Associate in resource management team.


  • Good verbal and written communication skills.

  • Basic knowledge of MS Excel.

  • Excellent teaming and interpersonal skills.

  • Positive attitude and ability to excel under tight timelines.

  • Experience on workforce management concepts, resource deployment and scheduling will be preferred.