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EY Experience/Resource Manager (Assistant Director) - Financial Services Office ("FSO"): Bermuda in Hamilton, Bermuda

Experience/Resource Manager (Assistant Director) - Financial Services Office ("FSO"): Bermuda


Requisition # HAM0012L

Post Date Nov 30, 2020

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. As a market segment of the FSO, the BBC includes the Bahamas, Bermuda, British Virgin Islands, and Cayman Islands. The BBC operates as one regional practice and we pride ourselves on attracting the best talent from across the globe. By joining the BBC, you will receive unmatched exposure and experience to our continuously growing portfolio of diverse financial services clients.

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Experience Management, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We have an exciting career opportunity for an Experience/Resource Manager (Assistant Director) to join our BBC Experience Management team based in Bermuda. As an Experience/Resource Manager, you'll be responsible for leading the staffing functions for the FSO BBC practice. You'll provide guidance and recommendations on the utilization of resources. You'll also align resources to meet the strategic plan of both the practice and the firm, as well as analyze operational results, and help develop staff. This position may require some travel and overtime is expected as needed. While posted for Bermuda, this position is eligible to be filled in any of the BBC locations or the broader America’s region.

Your key responsibilities:

  • Helpprovide strategic planning details and analyses, to developthe annual fiscal plan

  • Participatein the forecasting process, to help resource management teams best utilizetheir resource support

  • Identifyimprovement to the continuous resource management process, and develop andshare leading practices

  • Discussclient staffing requirements with senior leaders, and better understandspecific engagement needs

  • Workwith cross-functional teams to help with resource needs; this couldinvolve: assigning counselors to resource analysts, selecting instructorsfor sponsored training programs, and managing the on-boarding needs ofinterns, staff hires and employees transferred to other positions

  • Managethe assignments of resource analysts, and delegate projects/tasks asappropriate, to enhance development opportunities

  • Manageday-to-day operational activities of resource analysts

  • Helpresource analysts come up with alternative approaches to staffing issues

  • Superviseresource management teams within the practice, and manage theirperformance

  • Trainresource analysts on the scheduling tool, as well as on policies andprocedures

Skills and attributes for success

  • Mustpossess sound interpersonal and information gathering skills, being ableto interact with staff at all levels of the organization and have theability to work in a team environment, effectively interacting with others

  • Applyknowledge of the Firm’s values, clients and services to their everydaywork

To qualify for the role you must have

  • ABachelor's degree, or equivalent work experience

  • Aminimum of 7-10 years of work experience; prior experience in aprofessional services firm is required

  • Strongproject management and supervisory skills

  • Stronganalytical skills, with attention to detail

  • Adaptableto changing environments

  • Verystrong interpersonal, written and verbal communication with proficiency atnegotiating and managing conflict

  • Provenclient service focus, with an ability to resolve issues quickly, with asense of urgency

  • Goodunderstanding of the policies of a professional services firm

  • Strongproblem-solving skills and flexibility in adapting to constantly changingpriorities

  • Adeptat handling multiple tasks, with strong organizational skills

Ideally, you’ll also have

  • Priorclient-serving experience in a professional services firm

  • Demonstratedchange agent ability

  • Theability to work a flexible schedule, as overtime and travel are expected

  • Adedication to teamwork and integrity within a professional environment

What we look for

We are looking for professionals who are interested in making a difference, and ready to think creatively, challenge the status quo and speak up to make it happen. If you’re looking for a place to take initiative along with the support of some of the most knowledgeable colleagues in the business, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical, dental and vision coverage, competitive pension plan, generous vacation and leave entitlement(s), and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • Support,coaching and feedback from some of the most engaging colleagues in theindustry

  • Opportunitiesto develop new skills and progress in your career

About EY

As a global leader in assurance, consulting, strategy & transaction and tax services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Make your mark. Apply now.

EY, an equal opportunity employer, values thediversity of our workforce and the knowledge of our people.