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Forensics eDiscovery Ops Sr Servicing Manager - Tech & Innovation in Hoboken, New Jersey

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This position may be located in New York, New Jersey.

The Discovery Services solution in Forensics is a Managed Service operation running 24/7 with both internally facing operational roles and client facing consulting roles. This team is responsible for providing remote collections, evidence management, data processing, review support, and production services in support of investigations and litigation. This portfolio includes several high-profile matters and flagship clients.

The opportunity

Your key responsibilities

  • Responsible for coordination with Information Security and infrastructure support teams to manage all discovery related technology and environments, including software upgrades, data footprint and space management.

  • Responsible for research and development related to workflow improvement, automation, and adoption of new technologies, as well as coordination with global discovery locations to bring consistency and alignment across EY’s global service delivery.

  • Responsible for quality and oversight of the various operational functions to ensure compliance with EY standards and industry best practices

  • Responsible for oversight of metrics, KPI, and other tools/processes that are leveraged to measure the team’s overall success and goals.

  • Demonstrated ability to troubleshoot and triage issues as they arise

  • Experience in working with Information Security and client facing teams to deliver upon e-discovery operational services (i.e. remote document collections through production) and support engagement teams’ endeavors.

Skills and attributes for success

To qualify for the role you must have

  • Undergraduate degree required. Degree in Computer Science preferred.

  • Minimum 10 years’ e discovery experience.

  • Strong experience with the following suite of e-discovery tools: NUIX, LAW, Relativity, eCapture, Encase, Relativity and eCapture.

  • Experience managing large and geographically diverse team of e-discovery professionals.

  • Strong project management skills to properly balance multiple projects and competing priorities and project deadlines, and strong written and oral communication skills needed to work with engagement teams.

  • Solid attention to detail to help manage and oversee quality of the services provided by the e-discovery operations team.

  • Demonstrated experience in the eDiscovery lifecycle including document collection, evidence management, processing, review and production

  • Professional demeanor and strong communication skills, both written and oral to manage both internal e-discovery operations staff and collaborate with the engagement team members

  • Strong project management skills with the ability to balance multiple projects and responsibilities

Ideally, you’ll also have

  • Knowledge and experience with hardware and storage solutions is helpful.

What we look for

We’re interested in people that have a passion for using technology to solve problems. But we’re not just looking for strong technical skills – we’re interested in people that have the ability to nurture relationships – both internal and external – and are committed to intimately understanding our client’s needs. If you’re looking to become part of a community of advisors where you’ll make a measurable difference across some of the most prestigious businesses around, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $80,400 to $233,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $96,500 to $265,000 . Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com .

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