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EY Software Asset Management - Onshore Delivery Manager in Hoboken, New Jersey

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Technology Consulting – Americas Managed Services – Software Asset Management – Onshore Delivery Manager

Rank: Manager

Role: SAM Onshore Delivery Manager

Team: SAM Service Delivery – US

Preferred Locations: Atlanta, Charlotte, Dallas, Florida, Las Vegas, Los Angeles, Phoenix, Salt Lake City, Seattle

The opportunity

EY’s Software and IT Asset Management (SAM/ITAM) team works with some of the world’s largest companies. Our work streams range from software license compliance work with major global software vendors, to helping EY clients on matters including improving their processes/governance policies and establishing future focused strategies around software consumption and cloud migration.

The SAM Onshore Delivery Manager will lead the end-to-end delivery lifecycle of EY SAM engagements with the opportunity to drive client success and delivery excellence. In this key client-facing role, you will be responsible for the overall success of large-scale, technology-enabled managed services. This role is responsible for the delivery of end-to-end solutions, focusing on overall engagement quality and health while serving as a trusted advisor to the client. You will provide strategic direction to the team and work with SAM leadership to translate the client’s vision into reality.

Your key responsibilities

  • Provide strategic business-led and technology-enabled transformation designs across a broad range of business issues

  • Evaluate and improve how IT organizations, processes, and supporting technology enables the business in an effective and efficient manner

  • Understand and document clients’ business processes and requirements, perform root cause analyses, develop business cases, and gather information

  • Partner with clients to determine completeness, maturity, effectiveness, efficiency, and quality of services by leveraging industry standards and EY’s best practices

  • Provide an analysis and reporting of deployment activity and trends (real time) against license entitlements

  • Provide an analysis and reporting of compliancy issues and potential exposures

  • Provide baseline observations and recommendations based on discovery data

  • Stay current on and apply software vendor contract terms & conditions as well as any amendments and schedules relative to both historical and real-time contracts

  • Lead client inventory preparation, contract negotiations, deployment justification/validation to vendors upon client request

  • Drive engagement team and client understating of relationships between contracts, i.e. metric changes, superseding products, etc.

To qualify for the role you must have experience in the following Technical Competencies:

  • 5+ years of broad knowledge of the IT function and how IT enables the business through effective strategic planning, governance and management discipline

  • Ability to quickly assimilate to new knowledge and to remain current on new developments in consulting services capabilities and industry knowledge

  • Excellent interpersonal, written and verbal communication skills

  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

  • Integrity within a professional environment

  • The flexibility and willingness to travel as well as work in excess of standard hours when necessary

  • The understanding that when it is safe to do so, travel is an essential function of the job, may vary by location and can be up to 80%

  • Proficiency with MS Office, including MS Excel, MS Word and MS PowerPoint

  • Experience with Microsoft Project and Microsoft Visio a plus

  • Knowledge of standard IT methodologies and management processes based on frameworks such as CMMI, COBIT, ITIL, Six Sigma, ISO 27001, ISO 22301, TOGAF, project management life cycles, systems development life cycles, PMBOK, Prince2, or data center operations

  • Aptitude, interest, and/or experience with IBM License Metric Tool (ILMT), BigFix Inventory, ServiceNow, Flexera, Eracent, Snow, Cherwell, or any other software discovery tools is a plus

Ideally, you’ll also have

A bachelor's or master's degree in business, finance, information systems, engineering, or a related discipline

What we look for

We’re looking for passionate leaders with strong vision and a desire to stay on top of trends in the software management industry and be part of building something that has never been done before. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

What working at EY offers

  • We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible vacation package plus observed holidays and paid personal days, and a range of programs and benefits designed to support your physical, financial, and social well-being. Plus, we offer:

  • The autonomy to use a variety of skills to accomplish goals within a designated service line

  • Excellent training and development prospects, both through established programs and on-the-job training

  • Feedback on your performance that will accelerate your growth, plus the opportunity to provide feedback and mold future leaders

  • An excellent team of colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world. Apply now.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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